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Orbi WiFi 7 RBE973
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RAX75 issues

Xiiibc
Aspirant

RAX75 issues

THis router has been a pain. The intitial install needed to be reset before my 5g band even started working. I called tech support for that. Then i woke up and i had internet over wifi on my iPhone, but not my computer. Hard reset fixed that. THen i see if there is a firmware update on the netgear support site, sure enought there is. 1.0.2.76 Installed is 1.0.1.70. Clicking on check for update doesnt find a new update and manaully uploading to the router says the firmware doesnt work with this model. Ha! Im one more error from returning this back to Costco.

Model: RAX80|Nighthawk AX8 8-Stream WiFi Router
Message 1 of 6
Christian_R
NETGEAR Employee Retired

Re: RAX75 issues

Hello Xiiibc, 

 

Please refer to the release notes for FW v1.0.2.76 linked below. You may update the firmware manually or also try the web interface to update the router's FW. 

 

https://kb.netgear.com/000061796/RAX75-Firmware-Version-1-0-2-76

 

Christian 

Message 2 of 6
Xiiibc
Aspirant

Re: RAX75 issues

As I mentioned in the starting article, I updated to 1.0.2.76 already and that changed nothing. What did help was taking that pile of trash back to costco and getting the MR60 meshed system. The MR60 worked right away and ive had no problems with it other than it is technically slower than the rax75. It still is an AX wifi 6 router, and covers a wider range with the satellite units.

The RAX75 is the first netgear router that i will publically call trash. Ive used many netgears over the years and this is the first i absolutely hated. 

So leasons learned here: get the MR60 mesh nighthawk router, not the RAX75.

Message 3 of 6
Xiiibc
Aspirant

Re: RAX75 issues

note, i didnt mention i updated to 1.0.2.76. Allthough i did manage to make that happen after i posted this. 

Message 4 of 6
CtrlAltDel2323
Aspirant

Re: RAX75 issues

I had simmilar issues with firmware updates since owning this product, ~7 months.  I disabled auto-firmware update and rolled back to V1.0.1.62_1.0.26 firmware.  For the last two weeks it's been steady but I am concerned about the lack of security patches NetGear should be supporting in it.

 

Message 5 of 6
Ske1974
Aspirant

Re: RAX75 issues

Hello, I tried updating my firmware today on a RAX75 by using the NETGEAR app on my iPhone as a new firmware update was available. In the past I had no issues doing the updates but today my app doesn’t find my router. My wifi is connected on my iPhone though. Any suggestions regarding how to connect to the app by using my iPhone? Thanks
Message 6 of 6
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