I have an RAX78 (they wouldnt let me select that so i picked teh RAX80 on teh dropdown) and that im trying to connect to a Seagate Backup Plus 5TB portable HD. whenever I do so, it drops the internet signal from the wifi signal after about 2 minutes. I previously had a 5 year old WD 3TB that was used on my old AC1750 Nighthawk router without issues. When I plugged it in to the RAX78, it would drop the internet (wifi still working, just no internet on it). So I got a new harddrive after reading it might be "incompatible". The new Seagate was formatted to ExFAT so I redid it in NTFS. I added a singlevideo file to it and tested it. it worked fine. I could see the file via readyshare and the internet was stable. I thought problem solved. So I plugged it in to my PC and uploaded several GB of music and video files to it. Now, I plug it back in to the router, and poof- it kills the internet signal in about 2 minutes. I spent two hours online chat and tried all kinds of things. We updated the 2GHZ channel to 11, 5GHz1 to 36, and 5GHz2 to 161. I turned the MTU to 1492 instead of 1500. I turned off Smart Connect. QoS is off. Did a fresh firmware re-install. Nothing. They recommend I do a hard factory reset, but that is a pain in the rear and I know its not gonna fix it. Any ideas from anyone? Im considering trying to reformat the HD and try updloading everything via the readyshare connection. But that will take weeks. Not sure what to do. It worked so easy before. Any help is appreciated. Thank you.
I have an RAX78 (they wouldnt let me select that so i picked teh RAX80 on teh dropdown)
In some cases this is because people are posting in the wrong section of this place.
You have posted your message in the section of this community given over to Nighthawk WiFi Routers. (This is easily done, given Netgear's complicated community structure.)
Many questions apply to different types of device, so you might get responses here, but you might get more help, and find earlier questions and answers specific to your hardware, in the appropriate section for your device. That's probably here:
Re: RAX78 drops internet signal with USB connected
Thanks. I have less than 3TB on it now. I wonder if I formatted it into smaller drives if it would see them or just see the first on or just not work at all. The latter seems to be the go to answer for this thing
Re: RAX78 drops internet signal with USB connected
I have no idea what ReadySHARE would make of a USB formatted drive like that, or even if that would case any of the "internet signal" drops that you experience. I just wanted to warn that larger drives can cause problems.
Looking at the latest list of USB drives, I see that it now has one larger drive (Seagate USB3.0 8TB Model:SRD0PV1) in there, but the list is so thin that it is anyone's guess as to what will work.
Re: RAX78 drops internet signal with USB connected
> [...] Did a fresh firmware re-install. Nothing. [...]
Which version? Same or different? Have you tried different? Does "Nothing" mean "no change", or "no trouble", or "no LEDs", or what?
> [...] They recommend I do a hard factory reset, but that is a pain in > the rear and I know its not gonna fix it. [...]
You "know" more than I do. I wouldn't bet on a settings reset, but I wouldn't rule it out. And you can be confident that Netgear will do nothing until they believe that you've tried it.
> [...] Im considering trying to reformat the HD and try updloading > everything via the readyshare connection. [...]
That would be an interesting experiment.
> [...] But that will take weeks. [...]
Only if it succeeds. If it fails, you could know much sooner. But why would your first such experiment involve "everything"?
My impression (from very limited testing in a much different environment) was that ReadySHARE was dancing-bear software, and I wouldn't trust my valuable data with it.
Clearly, a USB-attached storage device should have no effect on the wireless-network stuff.
Knowing nothing, I can _imagine_ that when faced with a large disk which was populated using more reliable software, the ReadySHARE stuff might become confused, and overwork a CPU enough to cause overheating which might affect one of the wireless-network radios. Pure speculation, but pointing a fan at the RAX78 might be another interesting experiment.
Re: RAX78 drops internet signal with USB connected
Funnily enough I had 2 1tb hardrives running on my rax120 which caused this very issue until I either unplugged 1 of both. I have now unplugged the Samsung and left the WD in but I have been online and looked at power draw of both hardrives, the Samsung was higher slightly but within spec and no errors when run software on my pc. I honestly believe it to be either a software issue or a power draw issue on the boards.
Re: RAX78 drops internet signal with USB connected
Thanks all. I struggle to believe it's a power draw issue. My WD HD had its own power supply so it shouldn't have drawn any juice at. I do wonder if it's an issue with it reading all the files and overheating.
Re: RAX78 drops internet signal with USB connected
you know thinking about this, I wonder if the processor is overheating from scanning all the content. Im gonna hook up the USB just before bed and see if running the scan overnight might allow it to catch up while we are not using it.
At least one of us is confused. Are you saying that this fellow is using a router feature which was removed from his router? How would _that_ work, exactly?
Re: RAX78 drops internet signal with USB connected
@Ezekiel2517 wrote: Yes. That's what I'm trying to use it for. Thats a total deal breaker if they removed that feature. It worked so well on my AC router
I'm not familiar with the entrails of the RAX78. It certainly supported ReadyDLNA Media Server at launch. But so did the R7000P. No longer, I gather as it made way for Armor and Circle in newer firmware. Netgear claims that it added those "by popular request" but many owners believe that it was just a money making move.
You still need to rule out the USB device as the cause of your problems.
Does turning of ReadyDLNA stop the wifi crashes?
Is your router running any other processor intensive process that could cause these hissy fits? (That's a technical; term.) QoS and traffic metering have been fingered as culprits in the past.
