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Forum Discussion

jezdez's avatar
jezdez
Guide
May 05, 2022

RAX80 New Firmware V1.0.6.138_1.0.76 = No internet

I just wanted to give a heads up on my experience. I updated to firmware V1.0.6.138_1.0.76. The update happened with no issue and my status said it was connected to the Internet but there was no inte...
cliff344's avatar
cliff344
Apprentice
May 15, 2022

I had the same experience.  After upgrading to the 138 firmware, it completely killed my internet connectivity.  I called support, and basically got all the stupid router setup questions.  Having owned nearly 10 different nighthawk routers and experience updating them all and setting them up in a home with VPN tunnel and 40 active devices I’m not oblivious to setting up a router.  I would up have to return back to the 132 firmware myself. I sort of shocked they didn’t take this firmware update down as it had to of generated thousands of calls as a result of the failure it has created.  

FURRYe38's avatar
FURRYe38
Guru - Experienced User
May 15, 2022

Was a factory reset performed and setup from scratch after loading v.138? 

Did you power OFF the ISP modem/ONT as well for 1 minute  the back ON then complete the setup wizard? 

cliff344 wrote:

I had the same experience.  After upgrading to the 138 firmware, it completely killed my internet connectivity.  I called support, and basically got all the stupid router setup questions.  Having owned nearly 10 different nighthawk routers and experience updating them all and setting them up in a home with VPN tunnel and 40 active devices I’m not oblivious to setting up a router.  I would up have to return back to the 132 firmware myself. I sort of shocked they didn’t take this firmware update down as it had to of generated thousands of calls as a result of the failure it has created.  

 

  • cliff344's avatar
    cliff344
    Apprentice
    May 16, 2022

    I did not perform a factory reset.  All the updates I have done previous with this router having owned it for several years did not require it, nor did it cause an issue.  I have too many modified settings to go this route as it would take me some time to redo all the setting and modifications.  The 132 firmware worked well so downgrading back wasn’t a problem for me.