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Re: RAX80 New Firmware V1.0.6.138_1.0.76 = No internet

jezdez
Guide

RAX80 New Firmware V1.0.6.138_1.0.76 = No internet

I just wanted to give a heads up on my experience. I updated to firmware V1.0.6.138_1.0.76. The update happened with no issue and my status said it was connected to the Internet but there was no internet! I was able to ping 8.8.8.8 but still no go.

 

I rolled back to Firmware Version 1.0.5.132 and had no issues.

 

Looks like there might be a fault with V1.0.6.138_1.0.76

Message 1 of 16
plemans
Guru

Re: RAX80 New Firmware V1.0.6.138_1.0.76 = No internet

After you updated, did you try a factory resets? 

Its usually the first step we recommend after a firmware change if there's issues. 

Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
also in AP setup: RAXE500->EAX80
1.4gig download/50mbps upload from Xfinity
We’re members of the public helping out on our own time.
Message 2 of 16
jezdez
Guide

Re: RAX80 New Firmware V1.0.6.138_1.0.76 = No internet

Definitely not going to erase all my settings. So no I did not do that. Rolling back fixed the issue. 

Message 3 of 16
plemans
Guru

Re: RAX80 New Firmware V1.0.6.138_1.0.76 = No internet

Next time make a backup and try the factory reset. 

Fixes a lot of issues after firmware changes. 

glad you got it working though. 

You might mark it solved so others aren't still trying to fix it. 

Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
also in AP setup: RAXE500->EAX80
1.4gig download/50mbps upload from Xfinity
We’re members of the public helping out on our own time.
Message 4 of 16
jezdez
Guide

Re: RAX80 New Firmware V1.0.6.138_1.0.76 = No internet

Solved by downgrading is not solved. Factory reset is a bit basic tbh... 

Message 5 of 16
plemans
Guru

Re: RAX80 New Firmware V1.0.6.138_1.0.76 = No internet


@jezdez wrote:

Solved by downgrading is not solved. Factory reset is a bit basic tbh... 


so not sure what you're expecting here. You don't want to factory reset after an update (which is recommended if there's issues) so you choose to downgrade. 

Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
also in AP setup: RAXE500->EAX80
1.4gig download/50mbps upload from Xfinity
We’re members of the public helping out on our own time.
Message 6 of 16
jezdez
Guide

Re: RAX80 New Firmware V1.0.6.138_1.0.76 = No internet

“I just wanted to give a heads up on my experience.

Message 7 of 16
yashago
Guide

Re: RAX80 New Firmware V1.0.6.138_1.0.76 = No internet

I confirm. Thanks @jezdez 
Rolled back to 1.0.5.132 and restored internet connection.

Message 8 of 16
cliff344
Apprentice

Re: RAX80 New Firmware V1.0.6.138_1.0.76 = No internet

I had the same experience.  After upgrading to the 138 firmware, it completely killed my internet connectivity.  I called support, and basically got all the stupid router setup questions.  Having owned nearly 10 different nighthawk routers and experience updating them all and setting them up in a home with VPN tunnel and 40 active devices I’m not oblivious to setting up a router.  I would up have to return back to the 132 firmware myself. I sort of shocked they didn’t take this firmware update down as it had to of generated thousands of calls as a result of the failure it has created.  

Message 9 of 16
FURRYe38
Guru

Re: RAX80 New Firmware V1.0.6.138_1.0.76 = No internet

Was a factory reset performed and setup from scratch after loading v.138? 

Did you power OFF the ISP modem/ONT as well for 1 minute  the back ON then complete the setup wizard? 


@cliff344 wrote:

I had the same experience.  After upgrading to the 138 firmware, it completely killed my internet connectivity.  I called support, and basically got all the stupid router setup questions.  Having owned nearly 10 different nighthawk routers and experience updating them all and setting them up in a home with VPN tunnel and 40 active devices I’m not oblivious to setting up a router.  I would up have to return back to the 132 firmware myself. I sort of shocked they didn’t take this firmware update down as it had to of generated thousands of calls as a result of the failure it has created.  


 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode  | Wifi Router RAXE500 and RBKE963; Router mode | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX30/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, R7000, R7800, R7960P, R8000, RAXE500, RAX120v2, RAX50v2, XR450/500/700/1000, EX7500/EX7700

Message 10 of 16
cliff344
Apprentice

Re: RAX80 New Firmware V1.0.6.138_1.0.76 = No internet

I did not perform a factory reset.  All the updates I have done previous with this router having owned it for several years did not require it, nor did it cause an issue.  I have too many modified settings to go this route as it would take me some time to redo all the setting and modifications.  The 132 firmware worked well so downgrading back wasn’t a problem for me.  

Message 11 of 16
FURRYe38
Guru

Re: RAX80 New Firmware V1.0.6.138_1.0.76 = No internet

Try a factory reset next time. Sometimes a factory reset IS needed.

Also one should have a back up configuration saved to file for save keeping. Saves time if a reset is needed. 

 

Good Luck.

 

 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode  | Wifi Router RAXE500 and RBKE963; Router mode | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX30/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, R7000, R7800, R7960P, R8000, RAXE500, RAX120v2, RAX50v2, XR450/500/700/1000, EX7500/EX7700

Message 12 of 16
FURRYe38
Guru

Re: RAX80 New Firmware V1.0.6.138_1.0.76 = No internet

Reset maybe needed for those that see this problem:

https://community.netgear.com/t5/Nighthawk-Routers-with-WiFi-6-AX/New-RAX80-Firmware-Version-1-0-6-1...

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode  | Wifi Router RAXE500 and RBKE963; Router mode | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX30/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, R7000, R7800, R7960P, R8000, RAXE500, RAX120v2, RAX50v2, XR450/500/700/1000, EX7500/EX7700

Message 13 of 16
jezdez
Guide

Re: RAX80 Firmware V1.0.6.138_1.0.76 = No internet

The "solution" is not a solution....

 

Version 1.0.10.140 is the new one out. 

  • Fixed a bug where after enabling Open VPN function, DNS resolution function will become abnormal.

 

 

So also kudos to the person that scrubbed me from my own post and trying to hawk solutions that are BS!

 

Has anyone updated? I have not. 

Message 14 of 16
FURRYe38
Guru

Re: RAX80 Firmware V1.0.6.138_1.0.76 = No internet

Any progress on this? 


@jezdez wrote:

The "solution" is not a solution....

 

Version 1.0.10.140 is the new one out. 

  • Fixed a bug where after enabling Open VPN function, DNS resolution function will become abnormal.

 

 

Has anyone updated? I have not. 


 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode  | Wifi Router RAXE500 and RBKE963; Router mode | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX30/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, R7000, R7800, R7960P, R8000, RAXE500, RAX120v2, RAX50v2, XR450/500/700/1000, EX7500/EX7700

Message 15 of 16
DarrenM
Sr. NETGEAR Moderator

Re: RAX80 Firmware V1.0.6.138_1.0.76 = No internet

Is anyone still seeing these issues on the latest firmware?

 

DarrenM

Message 16 of 16
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