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RAX80 Nighthawk and Arris SB8200 cable modem keep dropping internet signal

Gac_nogales
Follower

RAX80 Nighthawk and Arris SB8200 cable modem keep dropping internet signal

Have Mediacom 100Mb cable internet but I have to reset the Router and the modem 3 or 4 times a day because they keep droping the signal.  Mediacom says it's the router.

Model: RAX80|Nighthawk AX8 8-Stream WiFi Router
Message 1 of 3
SAM_the_GAM
Luminary

Re: RAX80 Nighthawk and Arris SB8200 cable modem keep dropping internet signal

I had connection issues with my cable modem maintaining a connection with RAX 80 on the latest firmware 1.0.1.58. I rolled back to 1.0.1.56 and the router seems more stable and I have no issues with maintaining a connection. 

Model: RAX80|Nighthawk AX8 8-Stream WiFi Router
Message 2 of 3
Christian_R
NETGEAR Employee Retired

Re: RAX80 Nighthawk and Arris SB8200 cable modem keep dropping internet signal

Hello Gac_nogales - If you recently purchased the router, we recommend contacting our Support team and utilizing your complimentary support. 

 

https://www.netgear.com/support/default.aspx

 

~Christian 

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