You have joined in on an existing conversation that may or may not have anything to do with your problems. You aren't even using the same hardware, according to your footer.
There is also a good chance that the official support team is busily monitoring new conversations and may miss your addition to this one.
If you do want help with your problem, check previous stuff that may be related then start your own discussion.
If you do decide to ask a question, you should provide more details and your own version of the information that the forum suggests that you provide. For example, as this is a router, it helps to know what modem you are using and the various things that you have tried to fix the problem.
You talk of a "power reset". If you mean power recycling (on/off), then a proper reset might be in order.
