In June I bought an R8000P NightHawk router (AC4000). Here in my city we have a local internet provider that supplies 250mbps down and 250mbps for like $50 a month so natually I jumped on it. When I first got the router I was hitting the down and up speed easily. The NightHawk App was very accurate and it seemed to be going well. Over the course of the past 2 months I saw my speeds declining every day. Two weeks ago I reached out to my provider and they said that they would check my lines. I ran a spead test and I was getting about 80 down and 60 up. The came out and tweeked some things and did a fiber sweep and got the lines back where they are supposed to be. The tested my internet and I was getting 260mbps down and up, but when I plug my router in I am getting 260 down but only 80 up. The more I looked into it, the AC4000 seemed to have issues of going bad. So I returned it and got a RAX80. I brought it home and hooked it up and now I am still getting about 260 down and 80-100 up. What gives? I don't know why this is still an issue. The part that really gets me is the NightHawk app is now not showing more that 90 down and 70 up... But when I run it on my PC I am getting 250-260 down and 80 up? Anyone else have these issues?
Are there any NetGear techs that have any experience with this. I have checked everything with my internet provider and I am getting over the levels that I am paying for, but the second I plug my NG router into the system, my upload speads drop. I have had the Nighthawk X6S AC4000 and now the Nighthawk AX8 and both are having these issues. The Nighthawk AX8 even drops ALL service at random points throughout the day. I am about to give up on NetGear all together at this point. The technicians for my servicing company specifically said, "Netgear has become a marketing company and their products and customer service has gone down. If you want products that work and you don't have to constantly diagnose why things aren't working, I would advise you to get away from Netgear."
Anyone here that can help me out or change my mind?
Hi Bendigo360 - I have reached out to you on your previous post. When you get a chance, please send me a message with your contact info and serial number and I'll have our support team reach out to you.
