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Re: RAX80 firmware update failed due to GUI update

billdavies
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RAX80 firmware update failed due to GUI update

I seem to be having some version of this issue.  I am hard-wired to a 10/100/1000 switch and getting to the router that way.  It is not easily accessible to where I sit.  No issues getting to it, either with the app or with browser. I've tried both ways.

 

It has been set to update automatically.  Apparently it's not.  When I try to do this by clicking "update now" it just tells me to wait and never updates.

 

Tried a few minutes ago with the app which told me to wait 2 minutes.  5 minutes later nothing had happened.

 

Current GUI Language Version: 1.0.6.138_2.1.46.1
New GUI Language Version: 1.0.10.140_2.1.46.1
Current Firmware Version 1.0.6.138
New Firmware Version 1.0.10.140_1.0.79
Message 1 of 10

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FURRYe38
Guru

Re: RAX80 firmware update failed due to GUI update

Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/24231/How-do-I-back-up-the-router-configuration-settings-on-my-Nighthawk-rout...
Enjoy. 📡

 

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Message 10 of 10

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FURRYe38
Guru

Re: RAX80 firmware update failed due to GUI update

Perform a manual FW update using a wired PC and web browser by downloading the FW file as outlined here:

https://community.netgear.com/t5/Nighthawk-Routers-with-WiFi-6-AX/New-RAX80-RAX200-Firmware-Version-...

 

I would then factory reset the router and setup from scratch with out a prior backup configuration after the FW has been applied. 

Message 2 of 10
billdavies
Star

Re: RAX80 firmware update failed due to GUI update

Makes me long for the days when Apple laptops had ethernet ports. 😕

Message 3 of 10
FURRYe38
Guru

Re: RAX80 firmware update failed due to GUI update

Just add a USB to Ethernet adapter to the mac book. I use them on mine. 

Message 4 of 10

Re: RAX80 firmware update failed due to GUI update

Hi @billdavies 

Please try again clicking "update now", it should work now, thanks.

Message 5 of 10
iyang
NETGEAR Expert

Re: RAX80 firmware update failed due to GUI update

Hi @billdavies ,

 

Do you mean that RAX80 can detect new FW but can't download successfully ?

 

 

Thanks

Message 6 of 10
billdavies
Star

Re: RAX80 firmware update failed due to GUI update

Until yesterday.  Someone read my post and now the router is able to update!

 

Message 7 of 10
FURRYe38
Guru

Re: RAX80 firmware update failed due to GUI update

So it updated successfully then? 

Message 8 of 10
billdavies
Star

Re: RAX80 firmware update failed due to GUI update

Yes, just as it has done for 3-4 years, it updated fine when I went to admin panel.  No need to crawl in my basement with a laptop.  I don't know what was done, but I assume something was done on the server side.

Message 9 of 10
FURRYe38
Guru

Re: RAX80 firmware update failed due to GUI update

Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/24231/How-do-I-back-up-the-router-configuration-settings-on-my-Nighthawk-rout...
Enjoy. 📡

 

Message 10 of 10
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