RAX80 firmware update failed due to GUI update

[billdavies]

I seem to be having some version of this issue.  I am hard-wired to a 10/100/1000 switch and getting to the router that way.  It is not easily accessible to where I sit.  No issues getting to it, either with the app or with browser. I've tried both ways.

It has been set to update automatically.  Apparently it's not.  When I try to do this by clicking "update now" it just tells me to wait and never updates.

Tried a few minutes ago with the app which told me to wait 2 minutes.  5 minutes later nothing had happened.

Current GUI Language Version:	1.0.6.138_2.1.46.1
New GUI Language Version:	1.0.10.140_2.1.46.1
Current Firmware Version	1.0.6.138
New Firmware Version	1.0.10.140_1.0.79

[FURRYe38 · Accepted solution]

Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/24231/How-do-I-back-up-the-router-configuration-settings-on-my-Nighthawk-rout...
Enjoy. 📡

[FURRYe38]

Perform a manual FW update using a wired PC and web browser by downloading the FW file as outlined here:

https://community.netgear.com/t5/Nighthawk-Routers-with-WiFi-6-AX/New-RAX80-RAX200-Firmware-Version-...

I would then factory reset the router and setup from scratch with out a prior backup configuration after the FW has been applied. 

[billdavies]

Makes me long for the days when Apple laptops had ethernet ports. 😕

[FURRYe38]

Just add a USB to Ethernet adapter to the mac book. I use them on mine. 

[CD_router_888]

Hi @billdavies 

Please try again clicking "update now", it should work now, thanks.

[iyang]

Hi @billdavies ,

Do you mean that RAX80 can detect new FW but can't download successfully ?

Thanks

[billdavies]

Until yesterday.  Someone read my post and now the router is able to update!

[FURRYe38]

So it updated successfully then? 

[billdavies]

Yes, just as it has done for 3-4 years, it updated fine when I went to admin panel.  No need to crawl in my basement with a laptop.  I don't know what was done, but I assume something was done on the server side.

[FURRYe38 · Accepted solution]

Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/24231/How-do-I-back-up-the-router-configuration-settings-on-my-Nighthawk-rout...
Enjoy. 📡