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Forum Discussion

Clovers's avatar
Clovers
Tutor
Jul 08, 2019

RAX80 randomly disconnects LAN cable

During random times on my router drops connection to LAN cables. My PS4 says LAN cable disconnected and sometimes the same to my pc. It only happens for a few seconds. I tried different cables and al...
Panda9's avatar
Panda9
Guide
Oct 07, 2019
Rax80 keeps randomly disconnecting LAN and cycles a disconnect through devices which causes a moment without wifi for one device as others are ok. Once it reconnects, another device disconnects randomly. Latest update from 9-2019
Warri's avatar
Warri
Tutor
Oct 19, 2019

I'm having similar issues with Firmware V1.0.1.64_1.0.27  Any Advice?

 

It will randomly drop Network for probably 1-2sec but just enough for me to lose connection to game servers and discord.

  • Panda9's avatar
    Panda9
    Guide
    Oct 21, 2019
    Mine keeps doing it no matter what, i cant believe i spent 400$ on this router and I cant get any help or answer from Netgear. People are loosing hope out here.
  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Oct 23, 2019

    Hello Warri and Panda9,

     

    I'd like for our support team to reach out to you and address the issue(s) you've experienced. When you get a chance, please send me a message with your contact info and case number (if applicable).


    Thanks,

    Christian 

    • Clovers's avatar
      Clovers
      Tutor
      Nov 04, 2019

      still a problem on Firmware Version V1.0.1.64_1.0.27

      • JamesJa's avatar
        JamesJa
        Guide
        Nov 06, 2019

         I'm so happy I found this forum. I recently purchased 2 RAX 80 Nighthawk routers for my home placing one downstairs and one upstairs. They both have the most current firmware. The downstairs router works flawlessly but the upstairs router, that has one single hardwire connection, goes off-line every night forcing me to reboot every morning to re-establish connection. I've also tried downgrading the firmware and we'll see how that works.

         

        Jim

    • SINCALTREV's avatar
      SINCALTREV
      Tutor
      Feb 29, 2020

      I too am also experiencing this problem. Customer support said "since this router is so bleeding edge, the connection drops for devices that arent wifi 6" and advised me to turn off AX mode. $400!! 

      • ubedawg's avatar
        ubedawg
        Star
        Mar 01, 2020

        SINCALTREV thanks for posting this.  A wired connection drops because of a wireless mode.  Huh.  I resorted to unplugging my Xbox from the Ethernet and going wireless.  Now I'm tempted to turn off AX mode and try the Ethernet again.  If I do, I'll come back with the results.