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Forum Discussion
RAX80 randomly disconnects LAN cable
During random times on my router drops connection to LAN cables. My PS4 says LAN cable disconnected and sometimes the same to my pc. It only happens for a few seconds. I tried different cables and al...
I've been having the same issue. Here is a list of things I have done to try and solve it to no avail:
1) This started on my X4S router. I thought maybe the internet port had gone bad. So I bought the RAX80.
2) I did not bring over my config. I started new, and just reused the same WiFi names as my old router, and IP addressing
3) Everything connected to it fine. I think I was on the .62 firmware at the time. However, my internet connection did drop once in 2 days.
4) It went fine for another couple of days, but then started to drop internet again. I rebooted, unpluged the internet CAT5. All worked for a few days. Then stopped working again.
5) I gave up and went to replace my "modem" from my ISP. Got that up and running, and again everything was fine for a few days.
6) Issue started again, keep dropping internet every day or so. WiFi appears "UP", but not getting any internet traffic in or out.
I wrote a post about my issue with the X4S. I didn't get any support reply back. So, I figured I'm the only one. I'm seeing that there are various issues with this and other routers from Netgear, and I guess I'm in the camp of "What GIVES?".
I have a lot of netgear products, and for the most part everything works. I'm very disapointed in the last 2 routers that I have had. Since getting them has not been an improvement on the next. Both had the same issue, even after changing out cable modems.
Is it the firmware? Does this get corrupted? The webpage is slower than my older router, and hangs up more often then the older router. I'm on the latest firmware, and I update when its available.
HELP
Sounds like a common problem. Following the community's suggestions, I reverted to an older firmware and my Internet would only disconnect about once a week rather than every day. Then support recommended I reinstall the most recent firmware which I did about three days ago and since then I've had no disconnects. Possibly downgrading and reinstalling the most recent firmware will help for you as well.
Jim
- Its been an ongoing issue for months but im not able to purchase another Router after spending soo much on this one. I was recommended to revert back an update but reset didn't do anything. How exactly did you guys re-install the recent update? Because when I check im fully up to date.
Hi Panda9,
Please refer to KB article below on how to upload a firmware manually. When you get to step 1, you may choose which firmware you'd like to upload to your router.
https://kb.netgear.com/23960/How-do-I-manually-upgrade-firmware-to-my-NETGEAR-router
Christian
I may try that.
However, I've since did a factory reset as everyone else has already done a million times. Of course, that did nothing, and actually made the issue come back more often. SO, I have an X4S and an older R6300. I was going to go back to the X4S however, that unit had the exact same issues the RAX80 has. Just drops internet. And usually what I would do is unplug the CAT6 cable from the modem going to the router and wait about 5 seconds and plug it back in. It would come back up and work for another day or so. This is the same issue as the RAX80 and the same solution works for a day or so.
There must be some kind of hardware/firmware issue here. The same code is causing the same issue on different hardware. I generally don't lose my WiFi, it happens but most of the time that isn't the issue. Just not getting past the router out to the internet.
Also, I think I mentioned that when I disconnect the CAT6 going to the modem. I drop all of the other network ports/devices for about 2 seconds. Those links go away, which has nothing to do with internet access. Like again they are tied together and it should not be. You should be able to use the "switch" independent of the Internet uplink port. Disconnecting the internet port shouldn't cause you to drop the LAN. Anyway. I've moved back to the R6300 for LAN/DHCP/Routing to the modem. Disabling the radio 2.4/5Ghz. I'm using the RAX80 for Access Point only and all the 2.4/5Ghz radio's it has. My main concern is watching AppleTV for my kid and not dropping that all day long.
WiFi again was mostly fine. So even if that starts to not work again. I can do a simple reboot to fix that.
From a network hardware perspective. This looks like bad firmware talking to the hardware and failing without recovering. There must be a software crash that happens. Don't know what triggers it though. However, when it crashes (OS-Firmware) the hardware just locks up and you drop your internet port or you lose your WiFi as others have stated happens. Turning features off sometimes seems to help some, but not always. Hardware wise, I'm sure this thing is MORE than capable of doing DHCP, Routing, and all the bandwidth etc. But, the software can't it seems.
- Anyone have any luck? My internet slowed down to an average of 400, instead of 900ish as i pay for a gig internet. And the disconnect continues.. Wish i could return this. I had high hopes but it gives mw a headache every day as a streamer..
- No help from netgear or Amazon, looks like i now have to switch companies and spend another 400bucks for a router . This wont sit well with the community as an investor.
I feel your pain Panda9! After wasting hundreds of $ on Negear routers in the past several years the RAX80 put me over the edge. After only 4 months I shelved it and bought a TP-Link that has been flawless. Not one drop which is so refreshing after several every day with the RAX80. Good luck in your adventure. I for one am completely done with Netgear.
Panda9 wrote:
No help from netgear or Amazon, looks like i now have to switch companies and spend another 400bucks for a router . This wont sit well with the community as an investor.I'm thinking of going with another brand too. If they can't fix a known issue I think it's time to move on. I've had several Netgear routers over the years too.
