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Forum Discussion
RAX80 - slow speeds
Model RAX80 - Firmware - 1.0.1.60 Purchased August 2,2019 I bought this router a few weeks ago and noticed that I wasnt getting the speeds. This morning I had our ISP out to the house to confirm tha...
glad to hear. Let me know how it goes!
Still working with support on this issue. Have tried everything - firmware updates, resetting ruter, changing parameters, still only getting max 500MB speed on download and 50upload. I dont know if the router is the problem or my PC. Is it possible that the PC can onl handle up to 500MB speeds on the internal network cards? (HP SPectre HP Spectre x360 Convertible 15-bl1XX runing windows 10. Curret firmware level is now 1.0.1.64 2.1.46.1
- If it was the PC you wouldn't hit full speeds directly connected to the modem.
Regarding the modem - I dont have a modem. The RAX is directly connected to the internet cable coming in from the ISP. Do I really eed a modem? WHen the ISP tested using his PC he received a speed reading of 933 without using a modem and his PC was much older than mine.
- If you directly connect to that, do you get full speeds?
Connecting directly speeds of 933. Network adaptor shows rating for 833.
If you're getting full speeds directly connected, then it isn't a problem of your computer. I guess you'll have to keep working with support on it.
Thanks. Haent heard from them in a few days now. Funny how their "experts" are giving me changes to values in the parameters that dont even exist.......
Hi,
Did you ever get a reply?
I had VERY similar issues:
- 1Ghz internet via Xfinity
- Arris Surfboard modem
- With Nighthawk app I could see Router receiving 900+ mbps
- Ethernet from router to my laptop was 850+ mpbs
- 5G signal was between 250 - 350 mpbs
- 2.4 signal was between 7 - 32 mpbs (SLOW)
- Firmware version V1.0,1,70_1.0.30
Customer service had me change the channels for the 2.4 (5G was slow before and changing the channel sped that up). All the other settings were set correctly.
Nothing we did made the 2.4 any faster. Oddly, the 2.4 signal did not decrease when I went into other rooms in the house.
The 5.0 signal is pretty good anywhere in the house, so I guess I could put all my devices to the 5, but some of my devices need the 2.4.
Anyhow, the router is less than a month old, so they recommend exchanging it.
Disappointed that I have to pay extra if I wanted the new router before returning the old one. The free support allows them to ship a new one only when they get the old one (which is NOT what customer service told me when I agreed to return the old one).
So needless to say, i am a bit disappointed with their customer service. I bought an expensive router so I hopefully wouldn't have these issue. And on top of that, being asked to pay to return their defective product doesn't sit well with me.
I was very excited about this router, but will probably end up returning it and get the damn modem/router direclty from Comcast, which they only rent.
- I have a very similar problem. Same isp with 1000 mbps. Same arris modem. When connected to the modem directly, I get 900+ Mbps down. However the 2.4 ghz is barely 30 Mbps and the 5 ghz is between 280 and 340 Mbps. These were the same speeds for the Netgear nighthawk ax6 and x6 ac3200 routers. Both of them are very disappointing.
