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Forum Discussion
RAX80 - slow speeds
Model RAX80 - Firmware - 1.0.1.60 Purchased August 2,2019 I bought this router a few weeks ago and noticed that I wasnt getting the speeds. This morning I had our ISP out to the house to confirm tha...
Move on. If you're in the return period for a while still, you can wait and see what happens. I ended up just returning mine, I'll just hold off until the next wave of 6/6E releases by Netgear.
Like I said, every 1st gen product has issues. Go look up Netgear's R6300, plenty of issues right off the bat. Should it have been released? Of course not, but it obviously was. Problem is, everyones setup is different. This router may work fine for a lot of people, you just need to remember that the people with issues are always the vocal minority.
I FINALLY got someone at Netgear to give me an RMA on the RAX80-Lemon I recieved in December. THey assured me that it will not have any of the problems my ordiginal one does. (This one must really have some flaky chips in it. - Last night, the 5 Ghz channel kept going off and on again.)
Forgive me in advance if what I am about to say sounds unreasonable or uncivilised, but it is necessary to stand up for one's rights these days, even in the area of very electric and dangerous things like computer equipment.
When I make a computer hardware purchase, I know that there will inevitably be some little glitch in it somewhere. In the case of this RAX80, I didn't need to look very hard to find it; it found me. However, if it becomes necessary to turn off some major advertised functionality, (like QOS) in order to get it to operate correctly, I will insist it be fixed or they will never hear the end of it. - I will also not accept a succession of band-aid fixes from the front-line tech support people. - The number of time I was asked to change the MTU value to something else and then back to default and then something else by various Netgear techs was amazing; especially since it didn't actually work. - The most successful solution that any of the first-line techs came up with was to power the system down and back up again. (And the system will never malfunction if it is turned off.)
According to their policies, refunds or upgrades for equipment purchases are not refundable, as is the cost of the extended tech support. (The last item appears to be a policy they just instituted.)
I expect (hope) the new unit will work better than this one did. Speding $375.00 for a doorstop is not my idea of a good buy.
Wish me luck.