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RAXE500 using readyshare cause router to malfunction and causes PC net adapter to give weird errors
firmware version: Firmware Version V1.0.10.86_2.0.40 I have a new RAXE500 that i have hooked a USB 3.0 4Tb drive upto for use in backing up my PC. I am able to access the drive over the network t...
tonight, suddenly the router started wigging out again. was not able to get the router webpage to come up long enough to inspect my router settings. i discovered that during the 'wigging out' of the router all status lights EXCEPT the power light would go out. this was accompanied by loss of internet connection to the router, during which the router reported there was no cable connected. this is not correct, and there is nothing wrong with either the modem or cable. also, the wifi radios (access points, whatever you want to call it) would cycle on and off. both the 2ghz and 5ghz would resist allowing a connection. everytime it looked like i was successfully connected, and i would proceed to the router web page, the radios would turn off then on again. rebooting the router with the external HDD disconnected and then waiting 10 Minutes till after the router was fully 'booted up' before plugging it in again seems to have calmed the router down for now. I just wish i knew what had precipitated the whole incident. all that was going on internet wise was watching hulu.
OH. one last thing. the weird errors i was seeing coming from the net adapters on my system were unrelated to this issue. turns out the cause of that was the Epson drivers not using windows 11's new preferred way of sending printer traffic to PC. i had to do a registry hack to re-enable the old way of doing things for the network printer communications. Epson needs to get their a$$ in gear and send out drivers that use the new method. i spent countless hair pulling and head banging while searching for the answer. which i eventually found on the M$ site in an obscure article describing printer stack changes in win11 22h2. never would i have guessed a weird error like that was caused by a printer.
Please make a new post as what your experiencing doesn't seem to be relegated to ReadyShare that you had posted about.
Also there in new FW available for the 500:
I found that disabling the AX mode and the OFDMA settings has stopped the router from spazzing out while I have the routers readyshare feature in use. However, the router is still repeatedly dropping both the internet and wifi connections every 30 seconds or so.
just found this this support document that was released in 2022. although the RAXE500 is not listed specifically, the drive I have is listed for all the models in the list, so it is a supported drive. the only thing that **might** be the cause of the issue according to the document, is that the readyshare connection only supports up to 2Tb of drive space. i need the full 4 Tb of drive space on the drive. and a New drive i got that i intend to hook up to the other USB port is 8Tb and I need the space for backups for the system that is connected to that as well. Can anyone confirm or deny that the disk/partition limit is still 2Tb for RAXE routers? this size limit on disk/partition size seems severely outdated in this day and age where petabyte drives are already a thing. could using a larger than supported partition cause the symptoms i am experiencing with the router? this seems likely as it was also doing the same thing with my R8000P which was more or less stable (firmware issues aside) up until the end. I find it odd that it caused the routers (both RAXE500 and R8000P) to wig out in the manner they are from the use of a drive with a size over 2Tb.
Link copy: What are the USB drive requirements for ReadySHARE on my NETGEAR router? | Answer | NETGEAR Support
cybot wrote:
i need the full 4 Tb of drive space on the drive. and a New drive i got that i intend to hook up to the other USB port is 8Tb and I need the space for backups for the system that is connected to that as well. Can anyone confirm or deny that the disk/partition limit is still 2Tb for RAXE routers?
I have got an 8TB Seagate and a 4TB WD drive working just fine in ReadySHARE in Windows 11.
ReadySHARE even supports two extra drives plugged into the Seagate's USB ports.
Did your research find this?
Solved: ALL Netgear USB Drive Mapping Issues ReadyShareCo... - NETGEAR Communities
I actually already have SMB 1.x enabled as i have a windows 98SE, a windows XP and a Windows 7 system on my network. the 98, and XP systems are isolated from the internet, but I do use them to transfer files back and forth over the internal network, so SMB 1.x is needed when my Win10 and win11 systems are involved. I don't even bother using netgears readyconnect software, as the drives are mappable from within windows (when things are working properly),=. maybe i should give it a shot? my only concern is if the software will work with my backup software ReBit Pro. Rebit software is able to find and connect to the drives over the network, until the router start wigging out. then of course, EVERYTHING loses it's connection to the router. if i turn off SMB 1.x in win11, how would i use filesharing, windows networking, and so on with the older systems?
one last note: after a recent firmware update I noticed i immediately started having internet issues. turns out for some reason the DHCP option on the router had gotten turned off during the update. turning the routers DHCP option back on immediately restored internet. don't know why the DHCP got turned off.
The RAXE500 can use drives larger than 2TB, and it has been that way for many older Netgear routers as well.
For many of those guides, it is hard to tell what they are basing the limitations on when trying to make more of a one size fits all solution. For drives that get their power from the USB port, capacities can impact power consumption, different routers can have different amounts of power available at the USB port. Many of the USB storage issues mainly applied to older drives, for example, non-standard 2.5 inch HDDs where they may double the number of platters and get them much thicker than normal, along with needing more than 1 amp. If such a drive is in a USB only powered enclosure, then some lower end routers will not deliver enough power to run them.For example, a Netgear router designed around the use of a 12V 1.5 amp supply, will not give you USB ports that will deliver 10 watts, but they may do a max of 5 watts.
If using an external drive that has its own power supply, then USB output doesn't matter anymore.As for storage size, the largest I tried was an 8TB WD red drive on a USB 3.0 SATA dock that has its own separate power supply, though I ultimately ended up replacing the 8TB drive with a 2TB SATA WD blue SSD, for silent operation, as well as faster performance, especially when copying over lots of tiny files.
Ideally, it would be good if Netgear would just list the max output of the USB port on each router.I am using a Seagate Backup+ Desktop 4Tb drive. The list provided by Netgear has the drive listed as compatible for many of their more recent routers, such as the RAX80, RAX120 and RAX200. This is as close (but not really) to the RAXE500 the list has. The drive is also listed as compatible form my WNDR4700 which is the oldest router i have. oddly the list shows the R8000 router, and other Rx000P models, but not the R8000P model. so, its compatibility list is also unknown (the R8000P was the last router i owned, which also threw a fit when i plugged in the drive into that router.)
The drive I use does not function without having the power supply plugged in, so USB power supply issues are not relevant to me.
the link to the list is here: https://kb.netgear.com/18985/Which-USB-drives-are-verified-to-work-with-NETGEAR-ReadySHARE
here, once again, is the drive requirements for some of their most recent routers: https://kb.netgear.com/24059/What-are-the-USB-drive-requirements-for-ReadySHARE-on-my-NETGEAR-router?language=en_US
I think i got the readyshare working properly without the router wigging out. I know that just by posting that is tempting fate, so that the router will start acting up again.... but here goes...
I discovered that apparently the router software really, really, really does not like it when you do not turn on the password protect for readyshare. I am only accessing the drive i hooked up from with in my local network, and i am the only one on the network using a PC, I have the remote "cloud" feature deliberately turned off. So why would i need a password. there is not anybody else who would access the drive. well appearently not activating the admin password protection feature feature will cause the router to start wigging out. its a very strange quirk of the netgear router software. why give us an option to not use a password, if the software starts causing the router to wig out. VERY STRANGE.
OH.... and i also confirmed that the same issue i had with my R8000P was also solved by putting a checkmark into the admin password protection box.
AXE11000 WiFi Router (RAXE500)
my other issue with this solution is that you are using the admin password that is used to login to routerlogin.net to access the readyshare drive. So, if i had someone else who i wanted to have access to the drive, but not access to the router setting page, i would be sunk. please correct me if i am wrong, but would it not be safer security wise to be able to set a separate password for the readyshare stuff?
cybot wrote:
So why would i need a password. there is not anybody else who would access the drive.
Could be a Windows thing. I see similar password policing when using NAS devices on a Windows network.
Strangely, ReadySHARE is less strict on that front.
I have the remote "cloud" feature deliberately turned off.If by that you mean ReadyCLOUD, Netgear is about to kill it.
Support for ReadyCLOUD feature ends spring 2023 | Answer | NETGEAR Support
