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Forum Discussion
Rax40 won't connect to a web site, times out
I used to be able to connect to a bank website that no longer connects with my RAX40 WIFI6 ROUTER. It just times out. I have done modem and router reboot in succession, but this does not restore acces...
Paranjape_Raja wrote:
Modem in from is a spectrum cable modem provided by the ISP. It is not a router.
Without proper details, we'll have to take your word for that.
...as I stated earlier, RAX40 reaches the website in question if in the second position.
I assume that this means that you put the RAX40 into wireless access point mode. In that case, the other router does all the work.
Have you tried using a different Domain Name Server?
I have just found that there is a hot patch recently published that the router does not automatically or manually detect when one tries firmware update and there are a couple of different versions of it for two different RAX40 router versions.
That is one reason why it is good to check the support pages for your device for firmware, and why claims of "the latest" are not much help.
Be careful to get the right firmware for your hardware (V) version. It should prevent you from using the wrong one, but better safe than sorry.
The latest firmware for the V1 hardware is not so much a hot fix as a new release:
RAX40 Firmware Version 1.0.5.104 | Answer | NETGEAR Support
Your version is more than a year old.
Updating firmware and lowering MTU to 1400 allows reaching that website, but there seems to be an intermittent drop in connection I did a tracert. It shows time out at several hops. Can anyone tell me how to fix that as timeout starts with a spectrum/charter communications server, but a few others non-spectrum servers in between also time out. My Setup now: Spectrum Modem, followed by RAX 40, connected by Ethernet to a Windows 11 PC. see the Tracert output below.
Tracing route to onlinesbi.com [192.12.109.68]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms READYSHARE [192.168.1.1]
2 14 ms 22 ms 10 ms 065-190-160-001.inf.spectrum.com [65.190.160.1]
3 41 ms 48 ms 20 ms lag-63.glbonc7202h.netops.charter.com [174.111.74.114]
4 16 ms 14 ms 10 ms lag-50.apexncco01r.netops.charter.com [24.25.45.158]
5 23 ms 19 ms 22 ms lag-31.rcr01chrcnctr.netops.charter.com [24.93.64.186]
6 20 ms 24 ms 22 ms lag-414.atlngamq46w-bcr00.netops.charter.com [66.109.7.196]
7 29 ms 24 ms 23 ms lag-303.pr2.atl20.netops.charter.com [66.109.9.105]
8 * * * Request timed out.
9 * 68 ms * ae10.cs2.atl10.us.eth.zayo.com [64.125.24.148]
10 * * * Request timed out.
11 73 ms 73 ms 70 ms ae12.cs2.lax112.us.zip.zayo.com [64.125.26.183]
12 * * * Request timed out.
13 71 ms 70 ms 73 ms 64.124.79.81.IPYX-145641-006-ZYO.zip.zayo.com [64.124.79.81]
14 232 ms 234 ms 228 ms 203.208.182.41
15 241 ms 240 ms 242 ms 203.208.172.214
16 239 ms 240 ms 252 ms 203.208.154.177
17 236 ms 240 ms 238 ms 203.208.183.130
18 243 ms 241 ms 246 ms 203.208.177.254
19 250 ms 247 ms 251 ms 116.119.35.162
20 286 ms 280 ms 299 ms aes-static-062.11.144.59.airtel.in [59.144.11.62]
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
At the end it says Complete and does not report packet loss. Does that mean, Server connection is successful?
Paranjape_Raja wrote:
Updating firmware and lowering MTU to 1400 allows reaching that website, but there seems to be an intermittent drop in connection I did a tracert.
Glad the firmware helped to fix it. Apologies for not noticing it earlier. Odd that Netgear didn't suggest it.
But it is hard to see how doing anything on the router can fix the tracert issues.