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Re: Rax80 nighthawk can not connect to Carrier Infinity Thermostate

Rax80 nighthawk can not connect to Carrier Infinity Thermostate

I switch to a Rax40 then to a rax80 a few days later. Ever since cannot connect to my Carrier Infinity Thermostat. I see another post with the same issue using or but No solutions

The attached photo(s) is the TP-LINK wifi device that is hardwired to the Router connects the Carrier HVAC Thermostat. Screenshots with info & error codes are from the Android app use for remote control. Actual photos of the wall unit have the brown wall as a border showing the info the thermostat shows. From all my troubleshooting I am connected to my homes network, however, the unit cannot connect to the Infinity server with using a Rax 40 or the Rax 80 I Now! 

This was never an issue with my ac1900 TP-LINK router or any other Router I have used. I trust an expert can respond with answers & photo instructions so I'm not to return this Router also. 

 Thank you in advance 

 

.20190911_180411_resized.jpgScreenshot_20190912-024224_MyInfinity_resized.jpgScreenshot_20190912-003806_MyInfinity.jpg20190912_002402_resized.jpg20190912_001823_resized.jpg20190912_002409_resized.jpgScreenshot_20190911-152514_MyInfinity_resized.jpg

Model: RAX80|Nighthawk AX8 8-Stream WiFi Router
Message 1 of 8

Re: Rax80 nighthawk can not connect to Carrier Infinity Thermostate

In addition to my last inquiry, I also have numerous Smart home devices SENSE for energy monitoring a few WEMO Light switches these 2 are wifi & constantly go offline? All the rest are Zwave thru a smartthings Hub which seems to be slower now also.

All WIFI devices are having connection issues with this RAX80 & I know they can only work with the 2.4ghz network which they are all connected to only that 

Message 2 of 8
Christian_R
NETGEAR Employee Retired

Re: Rax80 nighthawk can not connect to Carrier Infinity Thermostate

EcoDieselDave, 


Please try disabling the AX and/or smart connect feature. Curious to know how this turns out!

 

Christian

Message 3 of 8

Re: Rax80 nighthawk can not connect to Carrier Infinity Thermostate

Smart connect cannot be used in smart homes as it confuses devices that must use only 2.4ghz

I'm unsure was the ax feature us but I had that off also. Still never worked.
Plugged in my 8-year-old ac1900 & no issues
Model: RAX80|Nighthawk AX8 8-Stream WiFi Router
Message 4 of 8
Christian_R
NETGEAR Employee Retired

Re: Rax80 nighthawk can not connect to Carrier Infinity Thermostate

Hi EcoDieselDave - I have sent you a message. Please check your inbox. 

 

Christian 

Message 5 of 8

Re: Rax80 nighthawk can not connect to Carrier Infinity Thermostate

Christian

I didn't get a reply & waited over a day it's 2019, & emails get replied to usually promptly especially from good tech companies.

I even wasted time trying to call in with NO help as No one could help, just transfer & transfer & hold.

So I plugged my old AC1900 TP-link back in which has Zero issues. Immediate connection to the tether app & Zero Smart Home issues both WiFI & Zwave. It's just so old it was time for an update to handle my gb internet Service
Message 6 of 8
Christian_R
NETGEAR Employee Retired

Re: Rax80 nighthawk can not connect to Carrier Infinity Thermostate

EcoDieselDave, 

 

I have sent you a message yesterday requesting for more information to get your issue escalated. 

 

Christian

Message 7 of 8

Re: Rax80 nighthawk can not connect to Carrier Infinity Thermostate

I replied
Message 8 of 8
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