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Forum Discussion
Rax80 smart connect issue wifi dropping
Ive been having issues with my RAX80 since purchasing it , if i leave the router with the seperate bands (2.4ghz &5ghz) it runs fine but once i activate smartconnect all i get is intermittent connecti...
Yes! Same situation here. Small log files, no feedback on logs provided, no meaningful feedback or replies at all!
I even got a new router sent to me, which was appreciated, but exhibits the same issues. My 5ghz channels no randomly appear and disappear.
Software such as inSSIDer confirms that either one or the other 5ghz SSID is not even broadcasting.
I've tried all sorts of combinations of settings except for turning SmartConnect off. That is one feature I'd rather not deal with because it is one if not the only major selling point of a tri-band router in my mind.
The new firmware that pushed out a few days ago doesn't seem to provide any "stability improvements".
SmartConnect to me is a dumb feature - especially since it doesn't work :) or seems to make things worse when I tried to see if it would improve things. I actually want to know what is going on in the network and which devices are on which frequency band and be able to have a choice when registering the devices anyhow, so I am not concerned about it. I think for compatiblity purposes it's better to keep unique SSID's indicated by their frequency band anyhow.
Which router you're using, there is no newer firmware than 1.0.1.64 for the RAX80 that I'm aware of, or is there something newer? It's been released for a while now
At this point I'm satisfied that they at least collected the logfiles and are going to escalate the issue. Although honestly I wish they would buy back my router so their devs can have a unit that 100% can reproduce the issue several times a day :)
Fixing the bugs will take time so I'm not concerned about no word from netgear yet but I would expect they should give feedback every few weeks at least until they resolve it. I'm glad their twitter support reached out and escalated the case. Level 1 support was useless