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Router Keeps Going Offline Model - RAXE500 — Nighthawk AX12 12-Stream AXE11000 Tri-Band WiFi Router
In last day or two... my brand new Router RAXE500 — Nighthawk AX12 12-Stream AXE11000 Tri-Band WiFi Router keeps going offline ... It is not ISP ... with that I have intermitent issues ...
the goal when you have mutliple devices is to simplify for testing.
1. What dsl modem is it? Some have their own intgrated routers and it causes a double nat
2. what actual issue is happening? Saying its going offline doesn't tell us much. Does it say "connected, no internet" does wifi stop broadcasting entirely, do devices disconnect from the wifi but can still see it, what actually happens?
Again, with any testing, simplify. power off the extenders and just go modem----->router to ensure it isn't an extender issue.
I have the same problem. My RAXE500 keep going to internet offline mode. My internet is ok. Just to test I connected my old router to another port. The old one has internet where as the new new one not. Called Netgear customer care, they just make factory reset. It worked for few hours and it become offline again. I have to restart router every time to make it online and it keep going to offline. Any help appreciated.
Have multiple call with netgear support, No luck. Due to the internet going to offline, i can't use the router. i started using my old router. Need help on this urgently if any fix for it.
Hello Nitewatcher, Minu, & Juan31,
May you let me know if you're experiencing issues with your RAXe500 going offline? If so, please send me a private message with your email address and case number(s) if you have a case open with support.
Regards,Christian
Well sorry it took so long to get back o n this issue... for the most part my network has stabalized. I now have my RAXE500 connected with 3 EAX80's . I also replaced all cables to Cat 8 ... so yes became an expensive proposition given my dollar is 25% less than the American ... I purchased all components through the US including my cables.
I reset everything... including upgraded modem ... all in all it has cost me about 12K to do this upgrade (includes 2 brand new PC's that support wifi 6e). The only issue I seem to have now is that devices when they go into sleep mode , I sometimes have to reset the Router (RAXE500) but never have had to reset the 3 Range Extenders (EAX80's) . I can say ... this that given the amount I have spent on getting it operational it has been a bit of a frustrating journey.
MY DSL Modem I have no control over that my Service Provider provides it ... and they brand it under their company name an d will not give that information to me. I am not sure why even to this point why the Router would go offline in the beginning ... it simply makes no sense. It should of worked seemlessly given that it is touted to be even backwards compatible. So on that front baffled still ..
I am happy to say for most part it is functional. and since I have even upgraded my PC Network as , mentioned also support Wifi 6e. So the only thing I can surmise ... is there are some possible back ward compatibility issues ... but I cannot say that definitively nor can I say it is accruate that is an issue. Just seems to be so given I have literally upgraded everything on my network to brand new. Since I have it appears that my issues are far less of an issue.
On e thing I can say on the software app ... if the device is an older device even by a few years it does not play well with them even if they are Netgear . I found that the app works amazing ly well if everything is brand new and capable of wifi 6. I honestly think the APP could use some upgrades that allow you utilize it when SAY Netgear is having issues you are still able to use it... I found out recently that when Netgear is having issues the APP became non functioning.. because wow you cannot log into it when NETGear server is down.
Unless there is something I have missed ... other than that setting up brand new EAX80 Extenders was a breeze ... I do not like the limited functionality of the app though... as clunky as GENIE was it still had some better options ...
regards
Hi Nitewatcher,
Thanks for getting back and providing an update! Please don't hesitate to reach out if I can be of any further assistance.
Regards,Christian
Well.... I am beginning to regret ever buying Netgear equipment this go ... it is going off line again for no reason.
Christian_R wrote:Hi Nitewatcher,
Thanks for getting back and providing an update! Please don't hesitate to reach out if I can be of any further assistance.
Regards,Christian
