Router Keeps Going Offline Model - RAXE500 — Nighthawk AX12 12-Stream AXE11000 Tri-Band WiFi Router

Well sorry it took so long to get back o n this issue...  for the most part my network    has stabalized.     I now have my RAXE500 connected with  3 EAX80's . I also replaced all cables to Cat 8   ... so yes became an expensive proposition   given   my dollar   is 25%   less than the American ... I purchased all components through the US including my cables.    

I reset everything... including  upgraded modem ... all in all it has cost me   about   12K  to do this   upgrade (includes 2 brand new PC's that support wifi 6e).    The only issue I seem to have now is that devices when they go into sleep mode  , I sometimes have to reset the   Router  (RAXE500) but   never have had to reset the  3    Range Extenders (EAX80's) .    I can say ... this that given the amount I have  spent on getting  it operational   it has been a bit  of a frustrating journey.    

MY DSL Modem I have no control over that   my Service Provider provides it ...  and  they brand it under their company name an d will not give that information to me.       I am not sure why  even to this point why   the Router would go offline   in the beginning ... it simply makes no sense.  It should of worked  seemlessly given that it is touted   to be even backwards compatible.     So on that front   baffled still ..

I am   happy to say for most part it is functional. and since I  have even upgraded my PC Network as , mentioned also support Wifi 6e.     So  the only thing I can surmise   ... is there are some   possible back ward  compatibility issues ... but I cannot   say that definitively nor can I say it is accruate   that is an issue.    Just seems to  be so given I have literally upgraded   everything   on my network to brand new.   Since I have   it appears that  my issues are far less of an issue.    

On e thing I can say on the  software app ... if   the device is an older device  even by a   few   years   it does not play well  with them even if they are   Netgear .     I found that the app works amazing ly  well  if everything is  brand new  and capable of   wifi   6.       I honestly think the   APP could use some  upgrades   that allow you   utilize it when    SAY  Netgear is having   issues you are still able to use it... I   found out recently  that when  Netgear  is having issues the   APP became   non  functioning..  because   wow  you cannot log into it when NETGear   server is down.

Unless there is something I have missed ...   other than that  setting up  brand  new  EAX80  Extenders was a   breeze ...  I do not like the limited functionality of the app though...  as clunky as GENIE was    it   still had   some better options ... 

regards

Hello Christian_R ,

I just wanted to let you know that I have a similar problem. In my case, RCN's Android TV Box stops working as well. Internet led turns from white to amber whenever that happens. 

I have been troubleshooting the problem for the last few day and so far everything is pointing to NETGEAR Armor as the culprit. I have disabled a few services and functionalities, including Armor, and each day I am enabling something back, but Netgear Armor. It has been working good now. I will leave Armor to reactivate last, if anything else doesn't break it before.

Meanwhile, I guess it would be a good thing if NETGEAR could take a good look at how Armor could interfere with the WAN interface to the point of disrupting it.

Regards,

Joao

Well.... I am beginning to regret ever buying Netgear equipment this go ... it is going off line again for no  reason.

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Christian_R wrote:

Hi Nitewatcher,

 

Thanks for getting back and providing an update! Please don't hesitate to reach out if I can be of any further assistance. 

Regards,

Christian 

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