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Forum Discussion
Router Keeps Going Offline Model - RAXE500 — Nighthawk AX12 12-Stream AXE11000 Tri-Band WiFi Router
In last day or two... my brand new Router RAXE500 — Nighthawk AX12 12-Stream AXE11000 Tri-Band WiFi Router keeps going offline ... It is not ISP ... with that I have intermitent issues ...
there use to be a day you could rely on Netgear Products... as far as I am concerned this product is a complete failure in technology.
ps... I also have Armor turned off... what is the point of paying for something that does not work properly. Netgear has failed on this product ... I would not recommend Netgear to anyone at the moment ... I have spent a load of mone y on this product and to have such a dismal operation record ... and obviously it is not just me ... and given I have literally upgraded every device that I am able to including cabling and PC's to ensure compatability ...
SAD GEAR ...
Hi NiteWatcher,
We recently released firmware v 1.0.4.60. May you update to the latest firmware version linked below.
https://kb.netgear.com/000063690/RAXE500-Firmware-Version-1-0-4-60-Hot-Fix
Regards,
Christian
Than k you for the update... I am up to date firmware wise... so the testing continues.
PS... your App was not able to do the update ... as mentioned previously there should be updates to the APP to be more robust .
thx again.
Updated to new firmware and still issue persists. Armor starts blocking or does not allow websites to load properly.
Hello,
If you're still experiencing issues, please send me a private message with your email address and router serial number.
Thanks,
Christian
No Resolution yet from Netgear. The support team has to call me back to do further troubleshooting but no call since last 1 week. Very frustrated with this product.
THUMBS down on this ROUTER... I have never had so many issues with equipment in my life. Upgrades are doing absolutely ZERO .... it still goes offline ....
Hi Minu & NiteWatcher,
We recently released FW v1.0.5.62 for the RAXE500. I would recommend updating to this firmware version.
https://kb.netgear.com/000063717/RAXE500-Firmware-Version-1-0-5-62
Looking forward to your next update!
Christian
I have already updated when it came out ... still going offline today... unfortunately...
Christian_R wrote:Hi Minu & NiteWatcher,
We recently released FW v1.0.5.62 for the RAXE500. I would recommend updating to this firmware version.
https://kb.netgear.com/000063717/RAXE500-Firmware-Version-1-0-5-62
Looking forward to your next update!
Christian
NiteWatcher After the update, did you try a factory reset?
The RAXE is getting updated drivers even from broadcom.
Always worth a chance when even the underlying drivers that's in the firmware is changing.
Hello NiteWatcher,
I'd like to check in and see if you were able to perform a factory reset as Plemans suggested.
Regards,
Christian
Hello Joao,
Thanks for reaching out to me and providing your feedback. Our engineering team is aware of the reports regarding Armor on the RAXE500. I'm glad to hear that you're working with our support team and I would recommend that you please continue to work with our support team.
Regards,
Christian
Actually, I didn't open a case... yet :) I just wanted to share this, because it is an unexpected problem that may let many RAXE500 owners, like myself, frustrated. It is good to know what the cause for the problem may be and that there is light in end of the tunnel!
Christian_R wrote:Hello Joao,
Thanks for reaching out to me and providing your feedback. Our engineering team is aware of the reports regarding Armor on the RAXE500. I'm glad to hear that you're working with our support team and I would recommend that you please continue to work with our support team.
Regards,
Christian
Hello joaos,
Ahh ok, got it! I have sent you a private message. Please respond at your earliest convenience.
Thanks,
Christian
