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Support Case Escalation

BenH1
Follower

Support Case Escalation

I have had a case opened with Netgear technical support since 11/2023. The issue has been escalated to Level 2, and then to Engineering, but the issue is still unresolved. How can I escalate my case?

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FURRYe38
Guru

Re: Support Case Escalation

Contact NG support.

Message 2 of 3

Re: Support Case Escalation


@BenH1 wrote:

I have had a case opened with Netgear technical support since 11/2023. The issue has been escalated to Level 2, and then to Engineering, but the issue is still unresolved. How can I escalate my case?


Did you try to find solutions in this place? Might be worth trying.

 

You should know that this community is essentially a user-to-user venue to talk about technical issues, with some input from a small band of Netgear techies.

 

Most of the answers here come from fellow users who have no connection with Netgear. They just have a lot of collective experience and are familiar with the sort of problems that turn up here.

 

If you want "official" support then you should go through the right channels.

 

Contact Us | Support | NETGEAR

 

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