Support non-existent - Extend my 90 days by the amount of time you have ignored request
I would like to understand what kind of support you are supposed to get in the 90 day free period ? Is it free because it is actually non-existent ?
First ticket logged was 45581467 - how to set up Port Forwarding. This was closed with absolutely no response.
Second ticket logged was 45607424 - screen flickering after putting router in between Virgin box and firestick Pro. Logged 29/01, now 08/02, not even an acknowledgement.
I have advised people NOT to buy these routers as there is ZERO support, that will be my Amazon review.
Re: Support non-existent - Extend my 90 days by the amount of time you have ignored request
Model number not accepted in title. Shown as RAX10
4-Stream Dual-Band WiFi 6 Router (up to 1.8Gbps)
This is still flickering on Smart TV output device after a while, and seems to worsen over time. Apart from this the router seems to have stabilized the connections from the firestick pro. Seems to happen on streaming (Netflix; YouTube; Players etc.)
Re: Support non-existent - Extend my 90 days by the amount of time you have ignored request
So you have the RAX10 system?
What Firmware version is currently loaded? What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your TVs firwmare is up to date as well.
Is this the only TV this happens on? Do you have any other TVs to try to compare behaviors?
What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz. Any Wifi Neighbors near by? If so, how many?
Is Smart Connect enabled on the router?
Set 20/40Mhz Coexistence to 40Mhz only. Be sure Beamforming and MIMO is enabled on the router. Set Short preamble instead of Long preamble modes. Save settings and reboot the router. Under Advanced Tab/Advanced Settings/Wireless Settings
Re: Support non-existent - Extend my 90 days by the amount of time you have ignored request
Hi Furry
I am connected using LAN cable.
I have a problem right now where I must have got one of my security questions wrong and been locked out of router. I have contacted support to help with this, but so far nothing !
Re: Support non-existent - Extend my 90 days by the amount of time you have ignored request
Wire connect a PC to the router and factory reset the router using the back push pin button. Hold it in for 10 seconds then let go. Log in to routerlogin.com or 192.168.1.1 using a web browser and walk thru the setup wizard. This time write down all important information for safe keeping later on.
