Unable to Change 5g WiFi Channel on RAX*)

[LorneDmitruk]

Hi,

I have a RAX80, firmware V1.0.3.106_1.0.50, Region Canada and it will not let me change the 5G channel from 44 to anything else.

Channel	36 + 40 + 44(P) + 48
Mode	Up to 2400 Mbps

When I click to change the channel I get the following listing.

It doesn't matter what channel I choose, after I click apply it always reverts back to channel 44.

In addition I also have an older Nighthawk X6S Tri-Band Mesh Extender and it's 5G is set to channel 161 no problem.

This is a real pain as access to the 5G connection is unstable.  So any suggestions as to how to fix this issue would be greatly appreciated.

Cheers

[LorneDmitruk]

Here's the screen shot of the channel picklist.

[Christian_R]

Hello LorneDmitruk,

If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below. 

https://www.netgear.com/support/contact.aspx

Christian 

[LorneDmitruk]

Hi,

Unfortunately I purchased my unit in January and it is out of the 90 day support window.