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Unable to Change 5g WiFi Channel on RAX*)

LorneDmitruk
Aspirant

Unable to Change 5g WiFi Channel on RAX*)

Hi,

 

I have a RAX80, firmware V1.0.3.106_1.0.50, Region Canada and it will not let me change the 5G channel from 44 to anything else.

Channel36 + 40 + 44(P) + 48
 
ModeUp to 2400 Mbps

 

When I click to change the channel I get the following listing.

 

nighthawkchannellist.png

 

It doesn't matter what channel I choose, after I click apply it always reverts back to channel 44.

 

In addition I also have an older Nighthawk X6S Tri-Band Mesh Extender and it's 5G is set to channel 161 no problem.

 

This is a real pain as access to the 5G connection is unstable.  So any suggestions as to how to fix this issue would be greatly appreciated.

 

Cheers

Model: RAX80|Nighthawk AX8 8-Stream WiFi Router
Message 1 of 4
LorneDmitruk
Aspirant

Re: Unable to Change 5g WiFi Channel on RAX*)

nighthawkchannellist.png

 

 

 

Here's the screen shot of the channel picklist.

 

Message 2 of 4
Christian_R
NETGEAR Employee Retired

Re: Unable to Change 5g WiFi Channel on RAX*)

Hello LorneDmitruk,

 

If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below. 

 

https://www.netgear.com/support/contact.aspx

 

Christian 

Message 3 of 4
LorneDmitruk
Aspirant

Re: Unable to Change 5g WiFi Channel on RAX*)

Hi,

 

Unfortunately I purchased my unit in January and it is out of the 90 day support window.

Message 4 of 4
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