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Forum Discussion
fosscampbell
Oct 04, 2024Aspirant
Unable to connect Blink Sync Module 2 to RAXE500 WiFi router
Previous Netgear X4 C7500 modem router worked with the Blink Sync Module 2 without issues. Change was to improve network stability (which has happened), and getting the Blink system connected is the ...
- Oct 08, 2024
I had contacted Blink support prior to submitting this post. Blink support finally responded last night to me and the first time had me repeat the steps I mentioned I had already done (also mentioned in this post). Their second response they had me do a firmware reset which corrected the issue. This firmware reset included these steps:
- Reboot the Wifi router
- Relocate the Sync module next to the Wifi router
- Unplug the sync module and wait for 30 seconds.
- While unplugged, using a paperclip or similar item, press and hold the reset button on the sync module.
- Then plug it into power.
- Continue holding the reset button until you see a flashing red light. Once you see the flashing red, you can release the button.After this, I was able to add the sync module successfully. I'm sure that steps 1 and 2 probably weren't needed, did them anyway.
I hope this is helpful to the next person having this issue. Do note that the [TKIP] security method is required to be added which is not a default on this router.
Kitsap
Oct 05, 2024Master
By today's standards, your X4 C7500 provided plain vanilla Wi-Fi. One stream over the 2.4 GHz band and one stream over the 5 GHz band and supported WPA2 security.
Your RAXE500 supports Wi-Fi 6E and WPA3 security. Depending on the configuration of your RAXE500 there is a chance your Blink module will not connect.
On your RAXE500 Wi-Fi configuration. Do you have configured separate SSID's for the 2.4 GHz and 5 GHz frequency bands?
Do you have the Wi-Fi 6E enabled?
Are you using WPA3 exclusively or with the WPA2/WPA3 option?
Your X4 C7500 was a combination modem/router. What is the brand name and model number of the modem you have connected upstream of your RAXE500?