WI-FI not connecting to any device in household

[Kyloh3n]

I have been trying to connect to the Wi-Fi all day and I called the ISP and everything is fine with the internet, I see the router is getting the internet, I checked on the app and web it is connected but it’s not distributing the Wi-Fi and I don’t know what else to do.

[FURRYe38 · Accepted solution]

Would be helpful to know what NG router model your referring too. 

Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.

Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-rout...

[FURRYe38 · Accepted solution]

Would be helpful to know what NG router model your referring too. 

Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.

Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-rout...

[Kyloh3n]

Hello apologies it’s for the nighthawk ax5400 6 stream wifi routr. I’m trying those steps now, I was able to contact the ISP and everything was good on their side, I even plugged my laptop straight to the modem and it was working. I haven’t tried the factory reset settings but I may have to try that

[FURRYe38]

That a RAX###? 

[michaelkenward]

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@Kyloh3n wrote:
Hello apologies it’s for the nighthawk ax5400 6 stream wifi routr.

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That could be one of several Netgear devices. RAX50? XR1000?

Look at the label on the thing for the Model Number.

Model number label