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Re: WiFi drops on AX8
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WiFi drops on AX8
I am truly disappointed cause I was optimistic about the new technology. Any thoughts are appreciated. I need this fixed now
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Re: WiFi drops on AX8
I have a RAX200 and am experiencing the same thing: I woke up this morning and my WiFi network was just gone: all my Echo devices throughout the house were complaining they weren't connected to the internet, my iPhone was back on LTE, etc.
I had to hard reset the router to get everything back.
This quality is unacceptable from Netgear, especially on a $600 device.
I'm giving them one firmware update to get things fixed at a basic, fundamental level. If there are continued issues after that, I'm returning it and going back to my previous router.
-R
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Re: WiFi drops on AX8
1. What firmware are you on? (the latest doesn't help) the RAX devices are a new AX standard and new chipset. I'd say the firmware is still a little beta as the AX spec was just certified recently. If a specific version is causing issues, I'd try rolling back the firmware to an earlier version to see if it helps. If you read other device makers forums, they've all been having issues with the rollout of AX.
2. Are you using smart connect?
3. Are you running the AX mode enabled? some devices have had issues with AX and actually create the problems. One version of the firmware I was on crashed whenever my fire tv connected. Newer firmwares resolved this but other devices could still cause issues.
4. What modem are you using?
5. Are you utilizing the DFS frequencies and possibly have a radar setup around you? It should change channels automatically but you could try switching to nondfs channels and see how it runs.
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Re: WiFi drops on AX8
Having same issues with WiFi dropping off. Wired still works fine. Tried different channels and still the same. Tried calling support and hung up after 90mins. Using Firmware 1.0.1.64 don't know what else to do. I have geek squad coming Tuesday if they can't fix it I guess it goes back to store. Using Netgear CM1000-100nas for modem.
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Re: WiFi drops on AX8
Many users are reporting the same problems.
I performed a factory reset & disabled the AX functionality in the router & the connection was much more stable.
However, this doesnt seem to work for everyone & theres no comment of sign of a update/fix from Netgear.
Unless the geek squad are coming for free, I'd just take the router back & get a different one that works.
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Re: WiFi drops on AX8
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Re: WiFi drops on AX8
At the moment I'm limping along with the Netgear & using Ethernet from my TVs direct to the modem.
My fallback is just the router from the internet provider which I've not had any problems with at all in the last 3 years.
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Re: WiFi drops on AX8
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Re: WiFi drops on AX8
Nobody has even accepted that there is an issue yet...
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Re: WiFi drops on AX8
Again constant connecting-disconnection-connection-disconnection..
A reboot from the nighthawk app & then a hard reset with the power button didn't resolve the problem.
Next I tried disabling QoS (uncheck WMM for both 2.4 & 5G) because I've seen some other posts that this isn't working correctly either.
As soon as I saved the settings & the router rebooted the connecting was stable again...
I'll leave it again for a while to see if this is really the cause & post back...
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Re: WiFi drops on AX8
The engineering team are looking at the problems with the RAX80 according to the feedback in this thread.
https://community.netgear.com/t5/Nighthawk-Routers-with-WiFi-6-AX/Rax80-smart-connect-issue-wifi-dro...
Will be interesting to hear more details...
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Re: WiFi drops on AX8
The best decision I've made was to return this unit to the store. There is absolutely no excusable reason for a $600 flagship router (I was using the TriBand) to require constant fiddling with basic settings, reboots, firmware updates, etc.
If the very basic functionality of a product (providing a wireless network) are not functioning consistently and reliably, it is clear that this product was not ready for market and was rushed through QA in an attempt to capture early WiFi-6 market share from competitors.
Maybe I'll try an AX router again in 6-12 months, but it won't be one from Netgear.
-R
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