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Xbox Series X keeps dropping

TK44
Aspirant

Xbox Series X keeps dropping

Just bought this router and once I set everything up, I fired up the Xbox Series X and it does this thing where it'll connect via Ethernet cable for a second and then it'll disconnect.

I've tried changing cat cables, given a static ip, doing a network reboot ...

 

wireless works but I want the system to be hard wired in for a reason.

can't find any FAQ on this issue but I did find a YouTube video with someone with the same exact issue. you can view it here:

https://youtube.com/shorts/1W8z_bvQUgc?feature=share

Message 1 of 10
plemans
Guru

Re: Xbox Series X keeps dropping

What modem/gateway is the RAX connected to? 

Message 2 of 10
TK44
Aspirant

Re: Xbox Series X keeps dropping

It's going through a Motorola surfboard, SB6190

Message 3 of 10
plemans
Guru

Re: Xbox Series X keeps dropping

Are you using any parent controls or access controls? 

Is ipv6 enabled?

Message 4 of 10
TK44
Aspirant

Re: Xbox Series X keeps dropping

no parental or access controls. IPv6 is set to auto-config

Message 5 of 10
plemans
Guru

Re: Xbox Series X keeps dropping

tried reinstalling the firmware on it and doing a factory reset and reinstall? (don't use a backup)

Message 6 of 10
TK44
Aspirant

Re: Xbox Series X keeps dropping

it's brand new right out of the box
Message 7 of 10
plemans
Guru

Re: Xbox Series X keeps dropping

And sometimes where the firmware on it was several generations out of date and you go all the way to the latest, old (default) settings can cause issues. so its worth a shot. 

Message 8 of 10
TK44
Aspirant

Re: Xbox Series X keeps dropping

I have the latest firmware. I jumped from a lifetime linksys user to this and have had nothing but issues.

I'm at the of my wits eith this thingvas it now doesn't see other computers hard wired in. The app completely SUCKS can't even do advanced troubleshooting through the app. .

NETGEAR fix your systems.
Message 9 of 10
plemans
Guru

Re: Xbox Series X keeps dropping

1. We're not netgear. We're the community support forum where members of the public help out. 

2. you can contact support. Maybe you did get a bad device. It does happen.

To get a hold of support. Click on "MyNetgear" at the top.
Register an account (or login) and then the device.
From there you can start the support process. Keep in mind that its only free for the first 90 days.

Message 10 of 10
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