connectivity Problem with My RAX50

[EdgarSanson]

Having Connectivity problems with my RAX50 since the last update any recommendations please

 

[michaelkenward]

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@EdgarSanson wrote:

Having Connectivity problems with my RAX50 since the last update any recommendations please

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Not much to go on there. Update from what to what?

What Connectivity problems? The thing won't get on to the Internet? Something else?

What firmware version do you have on the device?

A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.

It might also help if you told people what the modem is in front of this router, if there is one. The model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?

The reason for asking is that a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.

While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.

You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:

Nighthawk Routers with WiFi 6 (AX) - NETGEAR Communities

I will ask the Netgear moderator to move your message.

In the meantime you could visit the support pages:

Support | NETGEAR

Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.

Check for various troubleshooting tips.

You may have done this already. I can't tell from your message.

I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.

[EdgarSanson]

Thank Michel For the answers

Not much to go on there. Update from what to what?  Update Netgear  Firmware Version 1.0.10.110  to  Firmware Version 1.0.10.112 

What Connectivity problems?     When i do the traceroute command the process is not compleated.

The thing won't get on to the Internet?     I have internet connection but I'm having cut off very often

This is one example of the traceroute  command:

traceroute to  (64.239.246.185), 64 hops max, 52 byte packets

 1  192.168.68.1 (192.168.68.1)  1.647 ms  0.819 ms  0.745 ms

 2  38.133.49.161 (38.133.49.161)  8.220 ms  11.784 ms  9.562 ms

 3  10.170.192.53 (10.170.192.53)  10.816 ms  10.985 ms  10.077 ms

 4  38.102.66.129 (38.102.66.129)  9.320 ms  9.390 ms  9.797 ms

 5  * * *

 6  be2089.ccr21.ymq01.atlas.cogentco.com (154.54.45.113)  13.190 ms  11.718 ms  9.808 ms

 7  motl-b2-link.ip.twelve99.net (80.239.161.148)  11.325 ms  12.382 ms  10.918 ms

 8  chi-b23-link.ip.twelve99.net (62.115.118.188)  31.164 ms  29.796 ms  31.207 ms

 9  viawest-ic350579-chi-b23.ip.twelve99-cust.net (62.115.181.145)  28.958 ms  31.319 ms  28.704 ms

10  be23.bbrt01.chi10.flexential.net (148.66.237.220)  55.043 ms  52.973 ms  56.452 ms

11  be204.bbrt02.cin01.flexential.net (148.66.239.28)  53.942 ms  56.040 ms  53.361 ms

12  be205.bbrt02.iad10.flexential.net (148.66.239.24)  56.443 ms  54.315 ms  54.802 ms

13  be10.bbrt01.iad10.flexential.net (148.66.239.22)  55.516 ms  55.888 ms  55.270 ms

14  be209.bbrt02.ral01.flexential.net (66.51.5.117)  56.592 ms  52.981 ms  54.788 ms

15  be32.crrt02.ral01.flexential.net (148.66.238.113)  53.447 ms  54.207 ms  51.848 ms

16  64.239.246.185 (64.239.246.185)  56.332 ms  53.349 ms  54.826 ms

17  * * 72.15.242.133 (72.15.242.133)  1047.621 ms !H

18  * * *

19  * * *

20  * * 72.15.242.133 (72.15.242.133)  1678.073 ms !H

21  * * *

22  * * *

23  * * *

24  * * *

25  * * *

26  * * *

Something else?

What firmware version do you have on the device?     Firmware Version 1.0.10.112 last version 



It might also help if you told people what the modem is in front of this router. Yes There is a Modem in from of this router  the tecnicolor model TC4400-AM. 

Is it, by any chance, also a router, with a set of LAN ports on the back? No this modem is not a router.

The reason for asking is that a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting. Is not may case

 
Check for various troubleshooting tips.

You may have done this already. I can't tell from your message. Yes all Done but no answers to my problem.

I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.