i have the mk62 and the satellite won't connect to the router

[Lucci]

I have the MR60 and one MS60 satellite and i do the re sync for the satellite and it is blue for about 3 seconds before going back to amber and when i use the wifi it is very laggy. When i try and update the router and satellite and it says the satellite file is incorrect and half the time i cant even get onto the router management website. if anyone knows how to help me please let me know. also in the nighthawk app it shows i have 2 satelite 1s. is there a way to just reset it completely to factory new? or to reset the satelite?

[Christian_R]

Hi Lucci, 

You may factory reset your units by holding down on the reset button for 15+ seconds located on the back. After doing so, you should be able to run through the setup assistant again.

Christian 

[Lucci]

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@Christian_R wrote:

Hi Lucci, 

You may factory reset your units by holding down on the reset button for 15+ seconds located on the back. After doing so, you should be able to run through the setup assistant again.

Christian 

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do i have to reset both or just the sattelite?

[Christian_R]

Lucci - For now, I would suggest just factory resetting the satellite and attempt to re-sync it back to the router.

Christian 

[ChrisARitz]

I’m having the same issue. The router and one satellite sync fine. The second satellite won’t sync.

I’ve done a hard reset on the router and both satellites.

The one that won’t syncs is amber after pushing the syncs buttons on both the router and satellite.

I’ve also done a 30/30/30 on the satellite.

Any suggestions?