netgear nigthawk ax2400 caught fire

[DavesPlanet]

So my netgear ax2400 caught fire today. Smoke was pouring out of it and the whole house smells like burn router. I threw it out the front door before it could burn down the house. Just wondering how many others have had similar experiences with their netgear products. I found one previous post on the subject but that post is marked "archived" so it isn't available to the public anymore.

[FURRYe38]

Got a picture of the router? 

WHat model router is this? AX2400 isn't a model #. 

Haven't seen others with claiming there routers have caught fire recently. 

12volts can fry some components but wouldn't catch fire...

[DavesPlanet]

Model RAX29

It was not clogged with dust as it was a recent purchase from Walmart, easily returnable.

I would be more than happy to plug it back in (outdoors) and get a picture of smoke pouring out of it.

[plemans]

I wouldn't plug it back in. I'd just exchange/return it asap. 

[FURRYe38]

Ya, if you can return it, do that. May have been an odd defect in the router. I agree, should not happen. 

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@DavesPlanet wrote:

Model RAX29

It was not clogged with dust as it was a recent purchase from Walmart, easily returnable.

I would be more than happy to plug it back in (outdoors) and get a picture of smoke pouring out of it.

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[DarrenM]

Have you contacted support? If not let me know and I can get your info and escalate it to our support team.

Thanks

DarrenM