nighthawk AX3000 RAX35

[soupchef]

I am having an issue with a number of devices attached to the system. I noted 41 showing up in the app. Some of the devices in the house cannot connect to the internet while some can.

I can't get into the router to factory reset it, I hold reset button down for 30 seconds but the LED never changes. 

Has there been a change how to factory reset the router?

[michaelkenward]

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@soupchef wrote:

I am having an issue with a number of devices attached to the system.

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What issues? What devices?

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Some of the devices in the house cannot connect to the internet while some can.

Is that wifi? Wired?

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I can't get into the router to factory reset it, I hold reset button down for 30 seconds but the LED never changes. 

Has there been a change how to factory reset the router?

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No.

If the pin in the hole doesn't work, you can reset from the browser graphical user interface (GUI).

Visit the support pages:

Support | NETGEAR

Feed in your model number and check the documentation for your hardware.

Check the section in the manual Erase the settings.
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But who knows if that will have any effect on your issues?

While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.

You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:

Nighthawk Routers with WiFi 6 (AX) - NETGEAR Communities

I will ask the Netgear moderator to move your message.