"No cases found" in my support portal

[fcano42]

I've submitted 2 cases now but when I go to my.netgear.com it does not show any open cases.

How do I check for my open cases?

Thanks!
Frank Cano

[Christian_R]

Hi fcano42, 

You should have received an email confirmation with the case number(s)/details. If you did not, please provide me with your email address in a private message. 

Christian 

[fcano42]

Hi Christian,

Thanks for your reply. I did receive and email when I opened the case and again when there was a response.

But there was no link in the email to view the response and when I go to check my support it says “no cases”

[Christian_R]

Hi Frank - May you send me a private message with the email address you used to open a support case. 

Christian