× NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Orbi WiFi 7 RBE973
Reply

rax35 keeping droping off and forgetting password

irae90
Aspirant

rax35 keeping droping off and forgetting password

I bought this RAX35 not even a year yet and I am having problem with it droping of the internet and forgetting my password. call and they want to charge me for support, when i still have hardware warranty. this is crazy.

Message 1 of 4
Christian_R
NETGEAR Employee Retired

Re: rax35 keeping droping off and forgetting password

Hi irae90,

 

May you perform a factory reset on the router and run through the setup assistant again. 


Christian 

Message 2 of 4
irae90
Aspirant

Re: rax35 keeping droping off and forgetting password

I did what was recommended, however, I am having the same problem. I personally think this product is defective and it is not even a year yet since I bought it. I wouldn’t recommend netgear to anyone. The customer service is terrible. They are telling me they know what is wrong and they can fix it, but want me to set up service contract.
Message 3 of 4
Christian_R
NETGEAR Employee Retired

Re: rax35 keeping droping off and forgetting password

Hi irae90,

 

May you revert to the previous firmware version and let us know if your issue persists. 

 

https://kb.netgear.com/000061320/RAX35-Firmware-Version-1-0-3-62

 

Christian 

Message 4 of 4
Top Contributors
Discussion stats
  • 3 replies
  • 582 views
  • 0 kudos
  • 2 in conversation
Announcements

Orbi WiFi 7