Reply
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
rax35 keeping droping off and forgetting password
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
2020-07-08
10:37 AM
2020-07-08
10:37 AM
rax35 keeping droping off and forgetting password
I bought this RAX35 not even a year yet and I am having problem with it droping of the internet and forgetting my password. call and they want to charge me for support, when i still have hardware warranty. this is crazy.
Message 1 of 4
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
2020-07-10
01:23 PM
2020-07-10
01:23 PM
Re: rax35 keeping droping off and forgetting password
Hi irae90,
May you perform a factory reset on the router and run through the setup assistant again.
Christian
Message 2 of 4
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
2020-07-16
07:06 AM
2020-07-16
07:06 AM
Re: rax35 keeping droping off and forgetting password
I did what was recommended, however, I am having the same problem. I personally think this product is defective and it is not even a year yet since I bought it. I wouldn’t recommend netgear to anyone. The customer service is terrible. They are telling me they know what is wrong and they can fix it, but want me to set up service contract.
Message 3 of 4
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
2020-07-21
01:12 PM
2020-07-21
01:12 PM
Re: rax35 keeping droping off and forgetting password
Hi irae90,
May you revert to the previous firmware version and let us know if your issue persists.
https://kb.netgear.com/000061320/RAX35-Firmware-Version-1-0-3-62
Christian
Message 4 of 4
Announcements
• Introducing NETGEAR WiFi 7 Orbi 770 Series and Nighthawk RS300
• What is the difference between WiFi 6 and WiFi 7?
• Yes! WiFi 7 is backwards compatible with other Wifi devices? Learn more