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Orbi WiFi 7 RBE973
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router won't boot after firmware update (rax45 from costco)

devturtle
Follower

router won't boot after firmware update (rax45 from costco)

hi,

so we just bought a new nighthawk ax6 from costco, and i tried to update the firmware, and it just... wouldn't boot. i'm wondering if the firmware got corrupted. resetting wouldn't work, either. it wouldn't reset. the power button just was red and blinking white. not sure what happened.

we're thinking about just buying a new one.

any tips?

 

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plemans
Guru

Re: router won't boot after firmware update (rax45 from costco)

sounds like you're right on it getting corrupted. In the future, I recommend updating firmware over a hardwired connection. don't do it over wireless or the app. its usually where we see the most problems. 

you can try recoving it via tftp

https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP

make sure to enable tftp within windows

https://www.thewindowsclub.com/enable-tftp-windows-10

 

and watching a video is helpful.

https://www.youtube.com/watch?v=R9DLrLQrpaw

 

If it doesn't work, I'd just exchange it at costco as they have a very generous return/exchange policy and its probably faster than going through warranty. 

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