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Orbi WiFi 7 RBE973
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Re: Problem using HTTP / HTTPS Readyshare

Taz40
Aspirant

Problem using HTTP / HTTPS Readyshare

Good morning,
I currently have a problem with my RS700 router (Firmware: 1.0.7.82_2.0.80)
I use readyshare to be able to download my files from the internet to my usb key connected to the router but I encounter a problem when I use the HTTP / HTTPS protocols (No problem in SMB)

 

If I start a download (2GB file) by connecting via HTTP to the router's Lan IP address, the download starts but it stops after 5 seconds then starts again from the beginning and it happens 10 times approximately before indicating that the download failed.

 

If I launch a download (2GB file) by connecting via HTTPS to the router's Wan IP address, the download starts but it stops after 5 seconds indicating in Chrome "Network Error"

 

I tried to change the USB key and also to start the download from other devices but the problem is the same.

 

Thank you in advance for your help.

Message 1 of 15
FURRYe38
Guru

Re: Problem using HTTP / HTTPS Readyshare

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended. 

 

Does this happen in other browsers as well? 

@BH-C 

Message 2 of 15
BH-C
NETGEAR Expert

Re: Problem using HTTP / HTTPS Readyshare

I believe our Readyshare does not support upload/write through HTTP/HTTPS. You can only upload files to the attached USB storage device through FTP or SMB.

Message 3 of 15
Taz40
Aspirant

Re: Problem using HTTP / HTTPS Readyshare

Yes, that's what I'm trying to do.

I forgot to specify that I only had this problem with files larger than 1.5GB

Message 4 of 15
Taz40
Aspirant

Re: Problem using HTTP / HTTPS Readyshare

The problem is not the modem, that's why I specified that I did the test in HTTP on the LAN IP address (RS700)

Message 5 of 15
BH-C
NETGEAR Expert

Re: Problem using HTTP / HTTPS Readyshare

I wonder if we implemented the HTTP/HTTPS PUT function. We will look into it.

Message 6 of 15
schumaku
Guru

Re: Problem using HTTP / HTTPS Readyshare


@BH-C wrote:

I wonder if we implemented the HTTP/HTTPS PUT function. We will look into it.


Back to the R9000, to my unqualified user knowledge ....HTTP/HTTPS GET function only ... no full WebDAV

Message 7 of 15
BH-C
NETGEAR Expert

Re: Problem using HTTP / HTTPS Readyshare


@schumaku wrote:


Back to the R9000, to my unqualified user knowledge ....HTTP/HTTPS GET function only ... no full WebDAV


That is correct. Thanks.

 

Hi Taz40,

I've confirmed with the engineering team. We do not support HTTP/HTTPS PUT function, we only support GET.

Message 8 of 15
Taz40
Aspirant

Re: Problem using HTTP / HTTPS Readyshare

I think there was a misunderstanding because of the translation because my problem only concerns the GET. I do not want to do a PUT.

Message 9 of 15
schumaku
Guru

Re: Problem using HTTP / HTTPS Readyshare

@Taz40 wrote:

I use readyshare to be able to download my files from the internet to my usb key connected to the router ...


While people think it's a download from the Internet to the PC, as we face a write to the USB storage, this would be an upload, to the Netgear router USB connected storage device, so for WebDAV a PUT - what isn't implemented.

Message 10 of 15
Taz40
Aspirant

Re: Problem using HTTP / HTTPS Readyshare

Here is what I want to do (Download) :

The download starts but systematically stops after 5 seconds. If the file is small and it can be downloaded within 5 seconds the download is successful.

 

HTTPS: My pc (Internet) <--- Internet box <--- Netgear RS700 <--- USB connected to the netgear (After 5 seconds of downloading chrome shows a network error)

HTTP : My pc (Lan) <--- Netgear RS700 <--- USB coonected to the netgear (After the 5 seconds of downloading Chrome tries to restart the download ten times (5 seconds of downloading each time) and indicates an incomplete file error.)

SMB : My pc (lan) <--- Netgear RS700 <--- USB connected to the netgear (With SMB everything works correctly)

 

I specify that the tests were carried out with the same file for the three protocols


Thanks in advance.

Message 11 of 15
schumaku
Guru

Re: Problem using HTTP / HTTPS Readyshare

Imagine you sit on a data packet ... initially, the data is coming from the Internet (so yes it's a download) - until the data should be stored (written) to the destination, which is either an SMB shared folder (what works) or a WebDAV http or https put (what is not implemented).

Message 12 of 15
BH-C
NETGEAR Expert

Re: Problem using HTTP / HTTPS Readyshare

Thank you Taz40 for the detailed diagrams. What you mentioned "download my files from the internet to my usb key connected to the router" it's to write files to the USB thumb drive.

But from your diagrams, it's to read files from the USB drive.

My pc (Internet) <--- Internet box <--- Netgear RS700 <--- USB

My pc (Lan) <--- Netgear RS700 <--- USB 

For the download from the USB drive through HTTP/HTTPS, we can reproduce the issue and now we are working on the fix. Once it's fixed, I will send you a trial firmware through Private Message. Thanks.

Message 13 of 15
Taz40
Aspirant

Re: Problem using HTTP / HTTPS Readyshare

Thanks for your response, I'm looking forward to the trial firmware.

Message 14 of 15
BH-C
NETGEAR Expert

Re: Problem using HTTP / HTTPS Readyshare

I've sent you a PM with the link to RS700 trial firmware that fixes the HTTP/HTTPS download issue; you may give it a try.

Thank you.

Message 15 of 15
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