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Orbi WiFi 7 RBE973

RS280 - Rebooting kills wifi radios when VLAN tag group is enabled

joshfedo
Initiate

RS280 - Rebooting kills wifi radios when VLAN tag group is enabled

I got the RS280 (A router sold by Costco similar to RS300) setup and running well but i'm running into a consistent issue with the WIFI radios not enabling on boot. I had to enable a VLAN tag group on 201 so that the router can connect so my ISP. Everything works great until the router is rebooted.  Once rebooted the WIFI radios are disabled and a yellow warning is shown under the WIFI section in the basic settings.  

 

The only way i've found to reenable the radios is to connect via ethernet,  disable VLAN / Bridge group, save, then enable it again. 

 

The internet still works on ethernet so the VLAN is being applied on boot, but this somehow causes the router to disable the wifi radios. 

 

This becomes a problem when there's a power outage while i'm away from home. 

 

I tried firmware 1.0.0.38 and 1.0.0.50. I've also reproduced this issue on 2 separate RS280s so i do not believe this is a handwear issue. 

Message 1 of 7
FURRYe38
Guru

Re: RS280 - Rebooting kills wifi radios when VLAN tag group is enabled

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended

 

I recommend opening up a support ticket on this and let NG know about this.

@BH-C 

Message 2 of 7
BH-C
NETGEAR Expert

Re: RS280 - Rebooting kills wifi radios when VLAN tag group is enabled

Thanks for reaching out to us. I will ask our support team to reach out to you. I think we will need to get your settings and maybe some logs to look into it.

Message 3 of 7
BH-C
NETGEAR Expert

Re: RS280 - Rebooting kills wifi radios when VLAN tag group is enabled

We have this issue fixed, and the trial firmware is available. Our support team will reach out to you. Thanks.

Message 4 of 7
joshfedo
Initiate

Re: RS280 - Rebooting kills wifi radios when VLAN tag group is enabled

Thats great news! Im open to testing it out. 

Message 5 of 7
Jimmdean
Aspirant

Re: RS280 - Rebooting kills wifi radios when VLAN tag group is enabled

I can report this same exact issue on my RS280.

Message 6 of 7
BH-C
NETGEAR Expert

Re: RS280 - Rebooting kills wifi radios when VLAN tag group is enabled

We have tiral firmware that has fixed this issue. Please reach out to our support team (check out the link below) if you would like to try the trial firmware. Thanks.

https://my.netgear.com/support/contact.aspx

Message 7 of 7
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