RS700 does not install new Netgear update

[TeamCorvette]

Hi Folks I have a RS700 Netgear update problem I hope you can solve wih a fix

Router is set as you see in this screenprint to do auto upgrades but it never does.

So I went on Netgear website and downloaded the newest version

you see I listed in blue.

Old .82 new .96

As you see it is newer than what the router is using

Since even when I tell the router to do a update via Netgear once that process is over and I check it still is using the older version

BTW when process is over as norm my browser shows loss connection to the router and call up that URL again and it than works so clearly something in the update process is doing something

I than do a manual upgrade selecting on my P/C this newer version and the process starts but again when done the router still shows using the older version

Why is this happening and how do I correct this so newer version is now functional on RS700 ?

Tech Support says support ended for my unit 3 1/2 months ago so will not even help as their own updates fail 😞

Thanks for any help.. .JR

[FURRYe38 · Accepted solution]

Glad the new unit is working. 

Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/24231/How-do-I-back-up-the-router-configuration-settings-on-my-Nighthawk-rout...
Enjoy. 📡

[plemans]

@KevinLiT 

[FURRYe38]

What browser are you using? 

Does this happen with MS Edge or FireFox browsers? 

@BH-C @DarrenM 

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@TeamCorvette wrote:

Hi Folks I have a RS700 Netgear update problem I hope you can solve wih a fix

Router is set as you see in this screenprint to do auto upgrades but it never does.

So I went on Netgear website and downloaded the newest version

you see I listed in blue.

Old .82 new .96

As you see it is newer than what the router is using

Since even when I tell the router to do a update via Netgear once that process is over and I check it still is using the older version

BTW when process is over as norm my browser shows loss connection to the router and call up that URL again and it than works so clearly something in the update process is doing something

I than do a manual upgrade selecting on my P/C this newer version and the process starts but again when done the router still shows using the older version

Why is this happening and how do I correct this so newer version is now functional on RS700 ?

Tech Support says support ended for my unit 3 1/2 months ago so will not even help as their own updates fail 😞

Thanks for any help.. .JR

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[TeamCorvette]

The Firefox browser is not the issue as the router is set to do upgrades automatic

and even installed the Nighthawk App on cellphone and selecting upgrade be done than says succesful yet looking at the RS700 still shows the older version still being used.

Also the router still says an upgrade is needed

[FURRYe38]

You'll need to reach out to NG support then. 

[TeamCorvette]

Netgear website support webpage says support for this $700 router I bought just last year no further support unless I pay them 😞

I tried filing a need for support ticket and it rejected it again saying support for my RS700 ended 3 months ago

[plemans]

Did you try the old nuclear option of a factory reset and reinstall? 

[TeamCorvette]

No I did not because I found another thread on this subject on here to find out this has been reported like 50 times since start of this year where others have the same problem as I do and went told to do that reset that after that the router would be all fouled up

So here it is 3 months later and Netgear never solved this failure on firmware upgrades of firmware

As it is reading those posts when .96 came out in January, my router kept saying there was no upgrades and also auto upgrade was set on

Not until 3 days ago did my RS700 finally show new version needed to be done yet all paths to do so say sucess  when upgrade is done but than showing old version still running and router page saying new upgrade is needed

I have used many Netgear products including cheaper routers of theirs and this $700 RS700 is a dog with no support and very few firmware upgrades since owning for 15 months

For some reason RS700 is treated like a step child and ignored by Netgear

Had the same failure when firmware is .82 and when .86 came out the same falure when doing that upgrade and when going to support got no answer on resulting the failure on upgrades

[FURRYe38]

Something to try is the Factory reset and setup from scratch. If this fails then reach out to NG support and ask about an RMA option. 

@BH-C 

@DarrenM 

[BH-C]

I've reached out to TeamCorvette to work on the issue. Thanks.

[TeamCorvette]

I emailed you the 3 megs debug.zip file from the RS700 and contacted you via PM

Thanks for any help resolving this

JR

[TeamCorvette]

A update as of Friday night

Netgear contacted me and after seeing the debug files I sent them

they started a support ticket and than after I called them they than sent me emails to give me an RMA so they will send me a new RS700 and when I get that is than ship mine to them

Not happy I had to give them a credit card and pay for shipping but they state when they get my old one they will not charge more on credit card

So for others having this problem I have fought with since late last year on firmware upgrades not taking effect even when process shows susessful and old firmware still running whatever the reason is cannot be software corrected and the RS700 be replaced

So will see as I have to wait for new one, go through all the config, settings, etc and hopefully the one they send me has the newest firmware installed

[FURRYe38]

Thats called a cross shipping RMA. Been around for a while now. Something I prefer using if I don't have a backup router.

Glad they are getting you a replacement. 

[TeamCorvette]

An FYI

The RS700 I got last year the first thing had to do was a firmware upgrade which was .82

The few newer upgrades and the last .96 even though the upgrade process when done stated sucessful the router still showed version .82

I tried doing this via setting router to auto, I did it manually via browesr and even installed their Nighthawk App on cellphone ( which beagn spamming me so uninstalled but upgrades failed that process to

Before finding this thread I started another thread as to my issues on here

Someone on this blog had me send them the debug files and from that support decided they needed to make a case # and from that an RMA where doing that process alone has been a real pain and even then I have to pay for the shipping

Have to wait to see if they do ship me another RS700 and it works correctly

but I have owned a lot cheaper Netgear routers that never had an issue until this Nighthawk costing a lot more

JR

[FURRYe38]

Might ask them to put latest FW version ON the RS router before they ship something to you. 

[TeamCorvette]

Good Idea, I will ask them to as not looking forward with a new R700 also having this problem

[TeamCorvette]

Update as of Weds, 3/26/25

After much hassle, 4 different Netgear case numbers assigned by them, over 20 emails

Finally Netgear shipped me a new RS700S which I received today

I had saved the router settings of my older RS700 to P/C and after getting new one up with basic setting via browser than did a restore of those save settings, had a few issues but fixed them

Ths new RS700S also had the older .82 firmware as my old one but where it would fail doing any newer firmware updates, this new one had no issues when I had it do the newest .96 firmware update and I confirmed what version router is running with now

They still have not returned the shipping costs I had to pay via the online RMA process but Netgear claims it was a mistake and they would refund but have not as of today

[FURRYe38 · Accepted solution]

Glad the new unit is working. 

Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/24231/How-do-I-back-up-the-router-configuration-settings-on-my-Nighthawk-rout...
Enjoy. 📡

[TeamCorvette]

I will sign off on this thread after using the new one for 3-4 days to make sure all functions and settings are working correctly

I already saved the settings file to P/C if restore is needed later

[TeamCorvette]

New RS700S tested just over 1 1/2 days and no issues at this point so clearly the RS700S I got last year had some defect preventing doing firmware updates past version .82

New one had no problem is upgrading firmware to version .96

[FURRYe38]

Good hear. Enjoy.