Orbi WiFi 7 RBE973
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Re: Cannot update firmware on Netgear Orbi BRK753S-100NAS

sd2421
Aspirant

Cannot update firmware on Netgear Orbi BRK753S-100NAS

Netgear Orbi BRK753S-100NAS

Firmware version V3.2.15.25 

Cannot update firmware to  V3.2.16.6

Auto download fails for router (not satellites) with 'update failed' message.

Manual download works, but a manual update also fails.

How am I to update?

Message 1 of 5

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FURRYe38
Guru

Re: Cannot update firmware on Netgear Orbi BRK753S-100NAS

Please post about this over in the Orbi AX forum.

https://community.netgear.com/t5/Orbi-AX/bd-p/en-home-orbi-ax

 

Use a different browser, IE11, Firefox, Edge or Opera. 

Be sure the downloaded .zip file is unpacked. 

 

Good Luck.

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Message 2 of 5

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FURRYe38
Guru

Re: Cannot update firmware on Netgear Orbi BRK753S-100NAS

Please post about this over in the Orbi AX forum.

https://community.netgear.com/t5/Orbi-AX/bd-p/en-home-orbi-ax

 

Use a different browser, IE11, Firefox, Edge or Opera. 

Be sure the downloaded .zip file is unpacked. 

 

Good Luck.

Message 2 of 5
FURRYe38
Guru

Re: Cannot update firmware on Netgear Orbi BRK753S-100NAS

Any progress on this? 


@sd2421 wrote:

Netgear Orbi BRK753S-100NAS

Firmware version V3.2.15.25 

Cannot update firmware to  V3.2.16.6

Auto download fails for router (not satellites) with 'update failed' message.

Manual download works, but a manual update also fails.

How am I to update?


 

Message 3 of 5
sd2421
Aspirant

Re: Cannot update firmware on Netgear Orbi BRK753S-100NAS

Was able to update after unpacking the zip 

I would recommend that the error message be updated to provide this information to make it easier for users to utilize self-help in diagnosing the problem. 

Thanks for your help...

Message 4 of 5
FURRYe38
Guru

Re: Cannot update firmware on Netgear Orbi BRK753S-100NAS

Message 5 of 5
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