- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Re: Cell phone calls disconnect when on Wi-fi
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
AT&T fiber optic-dumbswitch-Orbi RBK852 with 2 satellites
Solved! Go to Solution.
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I'm embarrassed to say I figured out the problem. It was my phone. I thought it was the router, that had nothing to do with it. Problem solved.
All Replies
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Cell phone calls disconnect when on Wi-fi
Please post about this over in the Orbi AX forum:
https://community.netgear.com/t5/Orbi-AX/bd-p/en-home-orbi-ax
Thank you.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Cell phone calls disconnect when on Wi-fi
@skrishnan37 wrote:
I have noticed that if I have my WiFi on my iPhone XS and someone calls , the call gets immediately disconnected. If I try to make a call & the WiFi is on, as soon as someone picks up, the call is disconnected. Not a problem when the WiFi is turned off. Not a problem when I’m on someone else’s WiFi. Thoughts? Some kind of restriction from the Orbi router? (I’ve had this iPhone for almost 2 years and this is a new problem.)
AT&T fiber optic-dumbswitch-Orbi RBK852 with 2 satellites
Do you have "WiFi Calling" enabled on the iPhone? (not that I "know anything", because I have never used WiFi Calling and do not have an iPhone)
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Cell phone calls disconnect when on Wi-fi
And conversly, if you turn wifi calling off, do the calls complete normally?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Cell phone calls disconnect when on Wi-fi
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Cell phone calls disconnect when on Wi-fi
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Cell phone calls disconnect when on Wi-fi
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
https://kb.netgear.com/19668/Link-Rate-and-Transfer-Speed
Try disabling the following and see:
Armor, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).
Be sure that CTS and RTS values are changed to 2347 under Advanced Tab/Advanced Settings/Wireless Settings
@skrishnan37 wrote:
I have noticed that if I have my WiFi on my iPhone XS and someone calls , the call gets immediately disconnected. If I try to make a call & the WiFi is on, as soon as someone picks up, the call is disconnected. Not a problem when the WiFi is turned off. Not a problem when I’m on someone else’s WiFi. Thoughts? Some kind of restriction from the Orbi router? (I’ve had this iPhone for almost 2 years and this is a new problem.)
AT&T fiber optic-dumbswitch-Orbi RBK852 with 2 satellites
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I'm embarrassed to say I figured out the problem. It was my phone. I thought it was the router, that had nothing to do with it. Problem solved.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Cell phone calls disconnect when on Wi-fi
May we ask you what you did to correct the problem?
Glad you figured it out.
@skrishnan37 wrote:I'm embarrassed to say I figured out the problem. It was my phone. I thought it was the router, that had nothing to do with it. Problem solved.
• What is the difference between WiFi 6 and WiFi 7?
• Yes! WiFi 7 is backwards compatible with other Wifi devices? Learn more