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Aspirant

Déconnexion AP mode Orbi RBK852

Good morning
I always have disconnections, it starts with the satellite that disconnects but I placed it at 6m in open field. Then there is the router 2 or 3 times during the day sometimes the same fixed pink while it works.
I made in addition the following adjustments:
I have sonos at home on channel 1, so I'm on channel 5 in 2.4G, there are no nearby speakers so there is little noise.
Cohabitation 20/40MHZ disabled
cts/rts threshold at 2347 and short preamble mode for 2,4 and 5ghz networks as well.
Another problem I have a subscription ISP 1Gbs down and 500 Mbs up,
I check it on an apple tv connected in wifi via speedtest about 960 mbps downlink and 500 mbps uplink, but when I do the test in wifi with a wifi 6 device (iphone 11), I get painfully 330 mbps downlink while I have 500 mbps uplink, weird right?
On the forum there is a lot of disconnection problem on this product, isn't it a firmware problem ? ( I downloaded the last one )
Can you help me

Translated with www.DeepL.com/Translator (free version)

Model: RBK53|Orbi AC3000 Tri-band WiFi System
Message 1 of 23
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Luminary

Re: Déconnexion AP mode Orbi RBK852

Your Apple TV is wifi 5 (802.11 ac) and its max speed  is 867 Mbps on the 5 GHz band.

Did you try another wireless device with wifi 5 (ac) on the 5 GHz band?

Did you try another wireless device with wifi 6 (ax) on the 5 GHz band?

 

Message 2 of 23
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Aspirant

Re: Déconnexion AP mode Orbi RBK852

My apple tv and gigabit ethernet so no worries,
otherwise I made measurements with wifi 5 and wifi 6 devices and it's the same result : 330Mbps instead of 900Mbps.
But I insist my problem is the disconnections, I have just connected the satellite in ethernet and I have the impression that it works better.
I saw on the forum that this model had problems in access point mode and blackhaul problems.

Model: RBS50Y|High Performance AC3000 Outdoor WiFi Mesh Extender and Add-on Satellite
Message 3 of 23
Highlighted
Luminary

Re: Déconnexion AP mode Orbi RBK852

About the frequent disconnections, you might have a lot of electromagnetic interference due to other wireless devices... but if it's not so you might instead have a defective router or a defective satellite.

 

Message 4 of 23
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Guru

Re: Déconnexion AP mode Orbi RBK852

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router

 Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz. Channel 5 should not be set as a manual channel.
Any Wifi Neighbors near by? If so, how many?

Try disabling the following and see:
IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).

Be sure that CTS and RTS values are changed to 2346 under Advanced Tab/Advanced Settings/Wireless Settings


@Kiki387 wrote:

Good morning
I always have disconnections, it starts with the satellite that disconnects but I placed it at 6m in open field. Then there is the router 2 or 3 times during the day sometimes the same fixed pink while it works.
I made in addition the following adjustments:
I have sonos at home on channel 1, so I'm on channel 5 in 2.4G, there are no nearby speakers so there is little noise.
Cohabitation 20/40MHZ disabled
cts/rts threshold at 2347 and short preamble mode for 2,4 and 5ghz networks as well.
Another problem I have a subscription ISP 1Gbs down and 500 Mbs up,
I check it on an apple tv connected in wifi via speedtest about 960 mbps downlink and 500 mbps uplink, but when I do the test in wifi with a wifi 6 device (iphone 11), I get painfully 330 mbps downlink while I have 500 mbps uplink, weird right?
On the forum there is a lot of disconnection problem on this product, isn't it a firmware problem ? ( I downloaded the last one )
Can you help me

Translated with www.DeepL.com/Translator (free version)


 


My Setup (Cable 900Mbps/50Mbps)>CAX80>XR450 v2.3.2.106(Router Mode)>RBK853 v3.2.11.2(AP Mode)
Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, RBK853, R7800, R7960P,
EX7500/EX7700, XR450 and WNHDE111
Message 5 of 23
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Aspirant

Re: Déconnexion AP mode Orbi RBK852

Good morning, sir,

The internet provider is bouygues telecom.
I made your settings but it's not better.
I specify that I'm in access point mode, so the settings are limited for example any unused channel on 5Ghz.
The house is 150m2 and the 2 systems are 7m apart.
There is no Wifi Neighbors near .

Model: RBK53|Orbi AC3000 Tri-band WiFi System
Message 6 of 23
Highlighted
Aspirant

Re: Déconnexion AP mode Orbi RBK852

the firmware is :

 

RBK852 Firmware Update V3.2.11.2_1.2.13

 

Model: RBK53|Orbi AC3000 Tri-band WiFi System
Message 7 of 23
Highlighted
Guru

Re: Déconnexion AP mode Orbi RBK852

Has a factory reset and setup from scratch been performed since last update?

Does turning OFF the RBS and using the RBR alone still exhibit the problem? 


My Setup (Cable 900Mbps/50Mbps)>CAX80>XR450 v2.3.2.106(Router Mode)>RBK853 v3.2.11.2(AP Mode)
Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, RBK853, R7800, R7960P,
EX7500/EX7700, XR450 and WNHDE111
Message 8 of 23
Highlighted
Aspirant

Re: Déconnexion AP mode Orbi RBK852

I just did a reset and it's been working for about an hour now.
Thanks

Model: RBK53|Orbi AC3000 Tri-band WiFi System
Message 9 of 23
Highlighted
Guru

Re: Déconnexion AP mode Orbi RBK852

Is that longer than before? 


My Setup (Cable 900Mbps/50Mbps)>CAX80>XR450 v2.3.2.106(Router Mode)>RBK853 v3.2.11.2(AP Mode)
Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, RBK853, R7800, R7960P,
EX7500/EX7700, XR450 and WNHDE111
Message 10 of 23
Highlighted
Aspirant

Re: Déconnexion AP mode Orbi RBK852

The satellite just turned pink, so it didn't hold up any better than usual.
Only the router for now is still working.
I don't know what to do.

Model: RBK53|Orbi AC3000 Tri-band WiFi System
Message 11 of 23
Highlighted
Guru

Re: Déconnexion AP mode Orbi RBK852

What is the building materials made of for the home? 

Can you move the RBS out farther? Try 30 feet? 

What channels are you using?

Any Wifi Neighbors near by? If so, how many?


My Setup (Cable 900Mbps/50Mbps)>CAX80>XR450 v2.3.2.106(Router Mode)>RBK853 v3.2.11.2(AP Mode)
Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, RBK853, R7800, R7960P,
EX7500/EX7700, XR450 and WNHDE111
Message 12 of 23
Highlighted
Aspirant

Re: Déconnexion AP mode Orbi RBK852

What is the building materials made of for the home? plaquatre

Can you move the RBS out farther? Try 30 feet?
it's the same
What channels are you using?
2 ghz --> 7 et 5 ghz 48
Any Wifi Neighbors near by? If so, how many?
1 more than 100m

firmware 3.2.11.2-1.2.13 which is not automatically downloadable.

 

so the satellite is jumping all the time I unplugged it and the router works alone but after a while it lights up in fixed pink

Message 13 of 23
Highlighted
Aspirant

Re: Déconnexion AP mode Orbi RBK852

Unfortunately I have exactly the same issue as Kiki.

I am trying to fix the connection issues in AP Mode since weeks and couldn't find any fix so far.

Thus, I ordered a new pair of Orbis.. let's see if the issue is caused by faulty units or if it's an issue with the RBK852 in general.

Message 14 of 23
Highlighted
Aspirant

Re: Déconnexion AP mode Orbi RBK852

this product has a real problem in AP mode.

Model: RBK53|Orbi AC3000 Tri-band WiFi System
Message 15 of 23
Highlighted
Guru

Re: Déconnexion AP mode Orbi RBK852


@Kiki387 wrote:

What is the building materials made of for the home? plaquatre

Can you move the RBS out farther? Try 30 feet?
it's the same
What channels are you using?
2 ghz --> 7 et 5 ghz 48< Try channel 1, 6 or 11. Don't use any of the other channels. 1, 6 and 11 are primary channels to use. 
Any Wifi Neighbors near by? If so, how many?
1 more than 100m

firmware 3.2.11.2-1.2.13 which is not automatically downloadable.

 

so the satellite is jumping all the time I unplugged it and the router works alone but after a while it lights up in fixed pink

You can downgrade the enstire system to v3.2.9.2 and see if anything changes.

Possible that you may have a bad RBS. I would open up a support ticket with NG and if nothing fails to stablize the RBS, ask about an RMA. @Blanca_O 


 


My Setup (Cable 900Mbps/50Mbps)>CAX80>XR450 v2.3.2.106(Router Mode)>RBK853 v3.2.11.2(AP Mode)
Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, RBK853, R7800, R7960P,
EX7500/EX7700, XR450 and WNHDE111
Message 16 of 23
Highlighted
Aspirant

Re: Déconnexion AP mode Orbi RBK852

Good morning, sir,

I tried the firmware 3.2.9.2_1.2.4 and the problem still exists

Model: RBK53|Orbi AC3000 Tri-band WiFi System
Message 17 of 23
Highlighted
Guru

Re: Déconnexion AP mode Orbi RBK852

I would open up a support ticket with NG support and get help on this. 

Seems like something if faulty with your system. 


There is more recent FW avialble however I doubt it will help fix your issue. The problem seem to persist even downgrading. 


My Setup (Cable 900Mbps/50Mbps)>CAX80>XR450 v2.3.2.106(Router Mode)>RBK853 v3.2.11.2(AP Mode)
Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, RBK853, R7800, R7960P,
EX7500/EX7700, XR450 and WNHDE111
Message 18 of 23
Highlighted
Aspirant

Re: Déconnexion AP mode Orbi RBK852

I tried with the new firmware 3.2.15.25 but still problems so I unplugged the system for 1 day. I plugged it back in yesterday and miracle it's been working for 12 hours, isn't that due to some information that remains in memory?
To be continued ....

Model: RBK53|Orbi AC3000 Tri-band WiFi System
Message 19 of 23
Highlighted
Aspirant

Re: Déconnexion AP mode Orbi RBK852

My rbr850 is behind an unmanageable switch

Model: RBK53|Orbi AC3000 Tri-band WiFi System
Message 20 of 23
Highlighted
Guru

Re: Déconnexion AP mode Orbi RBK852

What is the Mfr and model# of the ethernet switch in the configuration?


@Kiki387 wrote:

My rbr850 is behind an unmanageable switch


 


My Setup (Cable 900Mbps/50Mbps)>CAX80>XR450 v2.3.2.106(Router Mode)>RBK853 v3.2.11.2(AP Mode)
Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, RBK853, R7800, R7960P,
EX7500/EX7700, XR450 and WNHDE111
Message 21 of 23
Highlighted
Aspirant

Re: Déconnexion AP mode Orbi RBK852

DLINK DGS-1008P

 

Model: RBK53|Orbi AC3000 Tri-band WiFi System
Message 22 of 23
Highlighted
Guru

Re: Déconnexion AP mode Orbi RBK852

Well this switch does have green ethernet features:

"Conserves Energy
The DGS-1008P 8-Port Gigabit Switch makes use of
D-Link Green™ eco-friendly technology, providing
energy savings, reduced power consumption, and
a longer product life without sacrificing operational
performance or functionality."

 

Can you connect the RBR directly to the main host router and see if you still seen problems with out the switch connected? I have my 853 system in AP mode connected directly to my main host router with out a switch. Not seeing any disconnections thus far. 


My Setup (Cable 900Mbps/50Mbps)>CAX80>XR450 v2.3.2.106(Router Mode)>RBK853 v3.2.11.2(AP Mode)
Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, RBK853, R7800, R7960P,
EX7500/EX7700, XR450 and WNHDE111
Message 23 of 23
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