My NG support ticket was escalated and will be forwarded that to engineering. I have been collecting logs for sending to NG engineering. Suprisingly they did not hear this issue from that many customers. I think they should monitor their communities as well. Hopefully we will have a fix soon.
Attached is the error when connecting to bank of america bill pay page. Sometimes browser retries within 2-3 seconds and other times I have to hit reload for error page to disappear.
My NG support ticket was escalated and will be forwarded that to engineering. I have been collecting logs for sending to NG engineering. Suprisingly they did not hear this issue from that many customers. I think they should monitor their communities as well. Hopefully we will have a fix soon.
Having the same issues with my RBK753. Have had various mesh and hardwired systems (Plume, Ubiquiti, Nest, Eero...) and have not had this issue (with the exception of a few bad UBNT firmware versions that were fairly quickly resolved). I have factory reset and tried a number of DNS options (including Comcast DNS). It affects wired and wireless clients seemingly randomly. It mostly affects the first time you go to a website but I have seen it happen to websites you have visited in the past. The error message is quick and then the page loads. Browsers do not affect the issue and all browsers are not running cached.
I don't have enough data on this but it seems that secured sites are affected more then unencrypted. I have also removed my PA-220 out of the loop and no effect.
What happens if you use the ISP Modem in router mode and the RBR in the modems DMZ?
@Nnyan wrote: Having the same issues with my RBK753. Have had various mesh and hardwired systems (Plume, Ubiquiti, Nest, Eero...) and have not had this issue (with the exception of a few bad UBNT firmware versions that were fairly quickly resolved). I have factory reset and tried a number of DNS options (including Comcast DNS). It affects wired and wireless clients seemingly randomly. It mostly affects the first time you go to a website but I have seen it happen to websites you have visited in the past. The error message is quick and then the page loads. Browsers do not affect the issue and all browsers are not running cached.
I don't have enough data on this but it seems that secured sites are affected more then unencrypted. I have also removed my PA-220 out of the loop and no effect.
I will have to try that but I did have the modem in router mode and the Orbi's in AP mode for almost a week when Comcast was sending me a new gateway and I don't recall having the problem then.
I would keep in touch with NG support about this. Maybe something with Orbi AX and your ISP service that needs to be looked into. I don't see this with mine, though I'm on a different ISP and use a different modem.
NG are not responding to my case. After few calls It was escalated to L1 and still no response. And each time I call I have to go through the helpdesk then to the orbi team then the orbi team has to transfer me to the orbi ax team. Each time it is a 45 minutes wait.
Regarding the reported issues, it could be device issues. If a PC flush DNS, then set back up as DHCP. Because if one is using a static IP and the problem went away, flushing DNS may solve it. Also try resetting the network on the device.
Also DNSbenchmark is not totally accurate as the benchmarks will change daily, depending on traffic. Opendns is usually the slowest here. So it is best sometimes to use the ISP DNS servers as they have less overhead.
One thing we are also doing now is enabling IPv6 and using a 3rd party IPv6 DNS. Several websites have gone to this and most ISPs do not support it. So this is a good way to support it on the user level. Then you can test it to see if it is working.
You'll need to keep in touch with them, even if it takes a while to get online with them.
You can make contact with a forum moderator as well.
All in all, changes will take time to make if this is to be fixed. Will not happen over night.
Try the telnet option if your confortable with that. Have one of the users help you with that. Might ask them to help you via Teamviewer.
@eliea wrote: NG are not responding to my case. After few calls It was escalated to L1 and still no response. And each time I call I have to go through the helpdesk then to the orbi team then the orbi team has to transfer me to the orbi ax team. Each time it is a 45 minutes wait.
I used to use Googles Nambbench years ago. However it kept saying my ISP has the fastest DNS so I've always used ISP DNS. I have tired quad 1 and 9 on occasion. Have not seen any DNS issues on my Orbi AX. Seems like this maybe a ISP DNS handling issue with some specific ISPs possibly or Orbi AX mis-configuration.
Regarding the reported issues, it could be device issues. If a PC flush DNS, then set back up as DHCP. Because if one is using a static IP and the problem went away, flushing DNS may solve it. Also try resetting the network on the device.
Also DNSbenchmark is not totally accurate as the benchmarks will change daily, depending on traffic. Opendns is usually the slowest here. So it is best sometimes to use the ISP DNS servers as they have less overhead.
One thing we are also doing now is enabling IPv6 and using a 3rd party IPv6 DNS. Several websites have gone to this and most ISPs do not support it. So this is a good way to support it on the user level. Then you can test it to see if it is working.
Senior advanced Technical support called yesterday and they said I did all possible solutions that they can think of. They will consult with higher team and get back to me today.I’ll keep you guys posted.
Ok keep us posted. NG Sr. Support Engineer could not resolve it for me. She asked me to captured the logs and attach to my ticket. After I completed that step I was told that logs are forwarded to enineering. No news after that.
Thank you for letting us know. Glad NG seems to be working on this.
@eliea wrote: Senior advanced Technical support called yesterday and they said I did all possible solutions that they can think of. They will consult with higher team and get back to me today.I’ll keep you guys posted.
Hi, did you get anywhere with support on this? I have been getting ERR_CONNECTION_RESET errors intermittently ever since I switched from the WiFi of my ISP model to the WiFi on my Orbi RBR750 in October last year.
Hi, did you get anywhere with support on this? I have been getting ERR_CONNECTION_RESET errors intermittently ever since I switched from the WiFi of my ISP model to the WiFi on my Orbi RBR750 in October last year.
Meanwhile, I talked to customer support for NG. They walked me through installing the 3.2.17.12 FW update and let me with instructions for performing a hardware reset, suggesting that I did not properly instlal the router (never mind I followed the app installation instructions to the t). I will try that as a next step but I am not holding my breath - the problem was there from the moment I turned on the Orbi router.
Meanwhile, I talked to customer support for NG. They walked me through installing the 3.2.17.12 FW update and let me with instructions for performing a hardware reset, suggesting that I did not properly instlal the router (never mind I followed the app installation instructions to the t). I will try that as a next step but I am not holding my breath - the problem was there from the moment I turned on the Orbi router.
