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Apprentice

FIX DEVICE NAMING AND DEVICE TYPE SELECTION ONCE AND FOR ALL NETGEAR - FIX IT, FIX IT, FIX IT!!!!!

Netgear, you need to fix the Device Type and Device Naming issue once and for all.  It's in a COMPLETE MESS across all levels of your WiFi Devices.  RAX80, RAX120, RBK53, RBR853.  Issues everywhere with this and I know have the same on your flagship Orbi AX product.

 

  • Device Types don't match between Web GUI and iOS app
  • Device Renaming doesn't stick for some devices
  • iOS app sometimes comes up with all devices reading Network Device and Device Type Unknown
  • Choosing a Device Type in the Web GUI that does not exist in the iOS app results in Network or Unknow for Device Type in the iOS app
  • We need the same Device Types in the iOS app that exist in the Web GUI - the selection in the iOS app is minimal at best

 

Fundamental router operation and you can't incorporate this properly once and for all.

 

 

Model: RBK53|Orbi AC3000 Tri-band WiFi System
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Guru

Re: FIX DEVICE NAMING AND DEVICE TYPE SELECTION ONCE AND FOR ALL NETGEAR - FIX IT, FIX IT, FIX IT!!!

Please file a support ticket for your concerns about device naming:

https://www.netgear.com/support/#

 

Please post about this in the Orbi app forum for app problems you are concerned about:
https://community.netgear.com/t5/Orbi-App/bd-p/en-home-orbi-app

 

Good Luck. 

My Setup (Cable 1Gbps/50Mbps)>CM1200(LAG Disabled)>RBK853 v3.2.16.22
RBK50 v2.7.2.102
Additional NG HW: C7800/CM1100/CAX80/CM2000, Orbi CBK40, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111
Message 2 of 3
Mentor

Re: FIX DEVICE NAMING AND DEVICE TYPE SELECTION ONCE AND FOR ALL NETGEAR - FIX IT, FIX IT, FIX IT!!!

You know this is the netgear user community, right?  Just a bunch of folks who dont work for Netgear, dont speak for netgear, and are trying to help one another.

 

You may want to direct your energy to an audience who has ability to resolve what you have pointed out.

---------------
My Equipment: Cox Cable (350Mb/35Mb), Orbi AX6000 (RBR850, 3 x RBS850) (2xWired backhaul), NG GS116PP Gigabit Smart Switch, Synology DS1019+ NAS
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