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Forum Discussion
Messenger/Zoom/Google Meet: All Drop CONSISTENTLY on Brand New and Updated Chromebooks
WiFi signal shows as strong or medium, at a minimum, and connection is lost. AX is enabled because why invest so much and not enable AX? 2347, RBR850 wired to RBS850 units (4 total). WiFi c...
We have a similar problem.
300Mbps service from Comcast. Medium size house. R6400v2 router. Everything runs good, EXCEPT somedays, two Chromebooks and a Win 10 PC will frequently drop during Google Classroom Meet. They drop out of the Meet and reconnect in 3-30 seconds. I tried switching to the 2.4GHz band for it's longer distance, but it didn't help. A little better when users are 20 feet away in same room vs 30 feet away and around one wall. However, I can get great signal further away (in the same direction) out on the deck.
Seems like something is making Meet super-sensitive. Today, I tried setting a QoS rule to High on the Chromebooks, but then I see Google doesn't recommend using QoS. (No one streaming video or other high usage on other devices during Meet.)
(I also have some days (or two) when I have to reboot the R6400v2 multiple times during the day - it just locks up, drops WiFi and Ethernet and admin control. Then it will run fine for 3+ weeks at a time. I suspect channel congestion, but that shouldn't lock out Ethernet and admin access via Ethernet. I've suspected overheating and put a small fan blowing on it, but it's run weeks without the fan. Suspected heavy backup traffic to external ReadyShare drive, so I disabled them, but still had failures the day after disabling ReadyShare.)
I've been thinking of upgrading to a NetGear RAX35 (I'd rather have an RAX40 or RAX50, but they're pricey). Only have one new laptop that supports AX and it's normally on Ethernet, so no big speed gain expected. I'm not sure if the OFDMA would help with congestion - we do have 3 phones, 2 tablets, 3 PCs, 2 Chromebooks, plus about a dozen IoT devices, mostly 2.4GHz pre-n, so our 2.4GHz band is rather congested. Also, the RAX35-50 (medium house) appear to have a bit less distance than the R6400v2 (medium to large house), so I don't know if I would take a step back.
GrandpaR wrote:We have a similar problem.
300Mbps service from Comcast. Medium size house. R6400v2 router. Everything runs good, EXCEPT somedays, two Chromebooks and a Win 10 PC will frequently drop during Google Classroom Meet. They drop out of the Meet and reconnect in 3-30 seconds.
This is the Orbi forum so you might get better help from the forum specific to your Netgear router model. But make sure that you don't have Double NAT, i.e., disable the Comcast router functionality or put your Netgear device into Access Point mode. Double NAT might be exacerbating your disconnects.
The other thing to try is to twiddle any wireless settings and hope they are contributing to your disconnects. The Orbi AC series has Beamforming, MIMO and Fast Roaming toggles though these are automatic and cannot be controlled in the Orbi AX series.
- I don't think I'm having issues with Double NAT. At least, there is no Comcast equipment involved. I have my own Motorola-ARRIS SURFboard SB6183 Cable Modem and a NetGear R6400v2 router.
I believe the R6400v2 has Beamforming. I don't expect newer protocols like MIMO will help us much with older equipment.
Twiddling with settings usually just gets me in trouble. "I know enough to be dangerous," as my brother would put it.