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Forum Discussion
katkit
Mar 10, 2020Tutor
ORBI RBR850 -- frequent disconnects to WoW server
Suddenly for no reason, since this morning, every 15-30 minutes my connection with WoW (World of Warcraft game) drops. I get disconnected but can quickly reconnect within the minute. For context, my ...
FURRYe38
Mar 15, 2020Guru - Experienced User
What is the Mfr and model# of the ISP modem the NG router is connected too?
Be sure to check your CTS and RTS values. If they are at 64, please change both to 2347. Reboot both RBR and wireless devices.
If this still fails for you, You might try v3.1.5.23 on your RBR
If this still fails, Please contact the forum moderator if your having problems with the lastest version of FW:
https://community.netgear.com/t5/Orbi-AX/ORBI-RBR850-frequent-disconnects-to-WoW-server/m-p/1871943/highlight/true#M1693
Thank you.
Chivvalry wrote:Same exact issues as described... did the downgrade and a hard factory reset on both router and satellite... Still getting disconnect issues. This is SO frustrating. I got rid of my old router after getting the orbis so I can't go back to that setup... WHEN are they going to fix this??
Blanca_O
Mar 18, 2020NETGEAR Employee Retired
Hi Orbi Community!
We have identified the root cause of the issue and fix will be available. Please do not block Orbi update servers so you can receive the fix. We will provide update once affix is on server.
Regards,
Blanca
Community Team
- Blanca_OMar 19, 2020NETGEAR Employee Retired
Hi Orbi Community!
UPDATE: The fix has been uploaded to our update server. No need to do anything as this will be auto pushed for users who are using RBK852/RBK853S. If anyone has disconnection issues after the next 24 hours, please let us know.
Regards,
Blanca
Community Team