Orbi RBK852 - Selection of 5GHz channel 36

[pb01890]

New owner of RBK852. According to the app WiFi Explorer the 5GHz channel in use by Orbi is 40, despite being set to 36. I changed it to 48 and it is correctly displayed in WiFi explorer. Set it back to 36 and channel 40 is again displayed in WiFi explorer. Any experience or feedback?

Thanks

[FURRYe38]

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

What browser are you using? Try a different browser? 

Be sure to clear out all browser caches before entering the RBRs web page. 

[pb01890]

Thanks. Latest firmware. With my old RBK40 Channel 36 was correctly set and reported by WiFi Explorer.

Can you maybe download WiFi explorer Lite and let me know your findings?

[FURRYe38]

Ok, I see this, though I'm on a older version of FW. I see 48 when I set 48, however, when i go back to 36, channel 40 appears. 

I would open a support tickect regarding this please.

@Blanca_O 

[pb01890]

Ok, thanks for your swift reply and for confirming.

Cheers

[FURRYe38]

[pb01890]

Follow-up... I reported the issue, ticket created.

In the reply I received, they explain me how to change channels, that not all channels are available in some countries, and that I should not change channels unless I am facing wireless interfernce...... 

What an answer and support!!! 

[FURRYe38]

And nothing was said about 36 on UI and actual broadcast channel seen on a analyzer?

@Blanca_O 

[pb01890]

Nope, not a single word... 

I replied, so am waiting for their next answer ^^

[FURRYe38]

Be sure you post this forum threads link to them for review as well. 

Heres what I see with my analyzer on Android pad and manual channel 36 set on the RBR:

[Dd852]

FYI I’d noticed the same thing. Tried to changed, the web interface even reflected the change but Wi-Fi sniffer showed it still only on 40.

[pb01890]

Thanks to both. I posted the link to this thread.

[Partizan161]

Probably it's a bug or a problem with the firmware, would pass all the data in the case you created so they can examine it.

[Partizan161]

First try with the previous firmware version and check if the problem still occurs , 

As it is likely to be a firmware issue, try to return to the previous Firmware ,  and or upgrade back to newest one .

Also check the realease notes.

[pb01890]

FURRYe38 is on a previous firmware, same findings....

[FURRYe38]

Yes it was on v11.2 for me as well...

[pb01890]

Thanks.. It seems this issue will never be escalated. They keep on coming back to me with more questions: did you try different analysers, did you try with another laptop, what are the specs of the laptop,.... it seems they do not even look at this thread!

I will simply stop responding, it is hopeless... what a uselss support

[FURRYe38]

Please do NOT stop responding to NG support questions. If theres responding to you, it means there looking into it and need more information is all. Lets give it to them. You can repeat to them to reivew this forum thread as well as we have others that see the same issue as well as I do. They can contact me as well if needed. I'm in there database. 

The more we give feedback the more there apt to look more into this and check it out. 

[FURRYe38]

And I have checked several different WiFi apps, including NGs WiFi analytics app for Android Pad, for this and they all report channel 40 when 36 is selected in the UI. 

[pb01890]

They should hire you....

I replied one more time (what do the specs of my two laptops have to do with the issue I reported???). If not successfull I'll leave it up to someone else to contact them about this bug.

Cheers

[FURRYe38]

[FarmerBob1]

Setup: Calix ONT > Orbi RBK850 (FW: Latest)> LAN/WLAN (2 - RBS850s)

Although I wish NG would open up the number of channels we can use on the 5GHz end. Everybody in my area equipment, although there's only one that is IT enough to control his channels. The rest would just let the routers do their thing and all seem to follow me around and crowd the channel I'm on.

I found that visually when set to 36 it looks to be centered on 42. The app I use Analiti shows both what is being seen and statistically and the dominant frequency is 40.

[FURRYe38]

Eaten by the dragons...

[KMDonlon]

I just tried channel 36 & can 100% confirm the "bug"

Shows channel 40 in the web GUI along with my WiFi analyzer app but channel 36 is selected in the radio button drop down in WiFi setup.

[FURRYe38]

Thanks for confirming this. Hopfully NG can review this.