Orbi WiFi 7 RBE973
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Re: Orbi RBK852 - Selection of 5GHz channel 36

FURRYe38
Guru

Re: Orbi RBK852 - Selection of 5GHz channel 36

NG doesn't make it known when fixes are forth coming. User have to be patient. Any one seeing this problem is recommended to contact NG support to let them know. 

 

Thank you. 

Message 26 of 37
pb01890
Star

Re: Orbi RBK852 - Selection of 5GHz channel 36

Case has been escalated to L2 Netgear support. Have just been asked to send a debug_log file after changing from channel 36 to 40 and back to 36. File will be sent to their engineers.

Message 27 of 37
FURRYe38
Guru

Re: Orbi RBK852 - Selection of 5GHz channel 36

Good to hear. Thankl you for letting us know. 

NG has my information as well. Smiley Wink

Message 28 of 37
pb01890
Star

Re: Orbi RBK852 - Selection of 5GHz channel 36

Reply I received today:

 

"I have just received a reply from our engineers regarding the issue with the change of wiereless channel. They confirmed that they are aware of that and that they are working on it. Soon there will be a new KB article explaining how to solve this problem. At the moment, we do not know exactly when the article will be released."

Message 29 of 37
FURRYe38
Guru

Re: Orbi RBK852 - Selection of 5GHz channel 36

Thank you for this info...odd that there needs to be a KB article for this...Guess we'll have too wait for this. 

 

Message 30 of 37
pb01890
Star

Re: Orbi RBK852 - Selection of 5GHz channel 36

Patience.. patience Smiley Happy

Message 31 of 37
FURRYe38
Guru

Re: Orbi RBK852 - Selection of 5GHz channel 36

Yes, of course. Smiley Wink

Message 32 of 37
schumaku
Guru

Re: Orbi RBK852 - Selection of 5GHz channel 36

There are several conditions e.g. interferences defined in the 802.11ac and .11ax standard describing why a software "selected" primary PCH can't be used. The PCH does not have to be the first channel in the band - but in a 40 Mhz or 80 MHz [or 160 MHz] band (which must be continuous), another of the two resp. the four, [or eight] 20 MHz wide channels can be used instead as the PCH, while all others are NCH[1]...NCH[n]

 

In the WiFi Analyzer display we see PCH Ch. 40 - but a band from 5250...5170, so Ch. 48, 44, 40, and 36 are used, so we have NCH1 36, PCH 40, NCH2 44, and NCH3 48.

 

This is why explanation e.g. in a KB article is required 8-)

Message 33 of 37
FURRYe38
Guru

Re: Orbi RBK852 - Selection of 5GHz channel 36

And yet Orbi AC and XR450 all broadcast 36 when selected manually. So do other non NG wifi routers I have tried. 

Message 34 of 37
KMDonlon
Luminary

Re: Orbi RBK852 - Selection of 5GHz channel 36

This needs to get fixed... I prefer channel 36 due to less neighbors using this channel.
Message 35 of 37
FURRYe38
Guru

Re: Orbi RBK852 - Selection of 5GHz channel 36

Please make contact with NG support then.

 

Thank you, 


@KMDonlon wrote:
This needs to get fixed... I prefer channel 36 due to less neighbors using this channel.

 

Message 36 of 37
FURRYe38
Guru

Re: Orbi RBK852 - Selection of 5GHz channel 36

FYI, 

https://kb.netgear.com/000062619/Why-does-the-5Ghz-channel-on-my-Orbi-router-revert-to-channel-40-wh...

 

Not much said about this. Smiley Embarassed

 

It is what it is. Mine is working ok on 40. 

 

Message 37 of 37
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