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Orbi RBR750 Clear VLAN Settings on Reset

My Orbi RBK753S-100NAS

Orbi AX4200 Tri-Band Mesh Wi-Fi System

AX Wifi 6 Router is Clearin  VLAN Settings on reset or power cycle.   I have Fiber internet and I bypass my ISP "Gateway" and bring the CAT6 directly from the fiber box in my basesent into my Orbi.  I have the correct VLAN settings and PPPOE setting input to my orbi admin.  Internet works great, 900+mbps Up/Down... Until I power cycle, reset, or unplug/replug my orbi.  Upon reboot it is consistently clearing my VLAN settings, specifically, it either changes the port # or disabled VLAN altogether.  So my devices reconnect to wifi after the power cycle but have local only access, no internet.  I have to log into the admin site (orbilogin.net) and re configure the VLAN settings after every re boot.  Interestily, all other settings hold like, SSID, password and PPPOE credentials from my ISP.  I am running the latest firmware availble for the Orbi on a device that is less than 60 days old.  Firmware V3.2.16.6_1.4.4.

 

@ Community People, Any suggestions to fix this in settings?  Am I making a mistake.

 

@ ORBI folks, can you fix with a firmware push? 

 

This is a big issue as we use the orbi for a server,  security system and 3 wifi  cameras.  If power goes out while I am gone and can't update settings, these won't work.  I will have to return this unit to costco if this issue isn't fixed.  

 

Thanks.

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Re: Orbi RBR750 Clear VLAN Settings on Reset

Has a factory reset and setup from scratch been performed since last FW update? Then configure VLAN settings? 

IF this has been done already and the configuration still disappears or gets cleared after a power cycle, you'll need to contact NG support and file a support ticket and have them help you with this.

@Blanca_O 

 

In the interrim, after you configure the RBR and VLAN settings, do a back up to file so you can go in and re-load the configuration with VLAN settings and get the RBR back up and running quicker. 


My Setup (Cable 900Mbps/50Mbps)>CAX80(Modem Mode)>RBK853 v3.2.16.6(Router Mode)

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, RBK853, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111
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Re: Orbi RBR750 Clear VLAN Settings on Reset

I'll trythe back up, thanks.

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Re: Orbi RBR750 Clear VLAN Settings on Reset

Smiley Wink


My Setup (Cable 900Mbps/50Mbps)>CAX80(Modem Mode)>RBK853 v3.2.16.6(Router Mode)

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, RBK853, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111
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