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Orbi RBR750 WiFi - SSID Not visible on some devices

Hi, I have recently purchased the Orbi mesh system but unfortunately one of my devices (the most important one!) wont recognise the SSID.  The device is the HP Elite x 2 using Windows 10 version 1803.

 

Any help would be most appreciated, especially as the reason I purchased the Orbi was to improve wifi strength for use of the device that is not picking up the SSID.

 

Thanks

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Prodigy

Re: Orbi RBR750 WiFi - SSID Not visible on some devices


@Dougjc25 wrote:

Hi, I have recently purchased the Orbi mesh system but unfortunately one of my devices (the most important one!) wont recognise the SSID.  The device is the HP Elite x 2 using Windows 10 version 1803.


First, check with HP and the wireless network adapter vendor to install the latest drivers.  The older driver software sometimes has issues with newer wi-fi conventions like the Orbi AX systems use.

 

To improve Orbi AX compatibility with older wireless devices, go to orbilogin.com and in Advanced... Advanced... Wireless Settings set CTS/RTS Threshold to 2347 for both bands.  If that is insufficient, try disabling (uncheck) AX Mode for 2.4Ghz in Advanced... Setup... Wireless Setup.

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Master

Re: Orbi RBR750 WiFi - SSID Not visible on some devices


@Dougjc25 wrote:

Hi, I have recently purchased the Orbi mesh system but unfortunately one of my devices (the most important one!) wont recognise the SSID.  The device is the HP Elite x 2 using Windows 10 version 1803.

 

Any help would be most appreciated, especially as the reason I purchased the Orbi was to improve wifi strength for use of the device that is not picking up the SSID.

 

Thanks


I have the same system and have 24 plus devices connected.

Sounds like you need to flush your DNS and reset the network on the HP. Then forget the network and try joining again. 

Orbi RBK53 System/RBR50/RBS50/RBS50. + Orbi Voice RBS40V
RBK753 system/RBR750/RBS750/RBS750 + RBK853 System/RBR850/RBS850/RBS850
There's always a logical answer, if you have all the facts!
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Guru

Re: Orbi RBR750 WiFi - SSID Not visible on some devices

Be sure to visit and post over in the Orbi AX Forum for your model Orbi:

https://community.netgear.com/t5/Orbi-AX/bd-p/en-home-orbi-ax


Thank you. 


@Dougjc25 wrote:

Hi, I have recently purchased the Orbi mesh system but unfortunately one of my devices (the most important one!) wont recognise the SSID.  The device is the HP Elite x 2 using Windows 10 version 1803.

 

Any help would be most appreciated, especially as the reason I purchased the Orbi was to improve wifi strength for use of the device that is not picking up the SSID.

 

Thanks


 

My Setup (Cable 1Gbps/50Mbps)>CM1200(LAG Disabled)>RBK853 v3.2.16.22
RBK50 v2.7.2.102
Additional NG HW: C7800/CM1100/CAX80/CM2000, Orbi CBK40, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111
Message 3 of 4
Prodigy

Re: Orbi RBR750 WiFi - SSID Not visible on some devices


@Dougjc25 wrote:

Hi, I have recently purchased the Orbi mesh system but unfortunately one of my devices (the most important one!) wont recognise the SSID.  The device is the HP Elite x 2 using Windows 10 version 1803.


First, check with HP and the wireless network adapter vendor to install the latest drivers.  The older driver software sometimes has issues with newer wi-fi conventions like the Orbi AX systems use.

 

To improve Orbi AX compatibility with older wireless devices, go to orbilogin.com and in Advanced... Advanced... Wireless Settings set CTS/RTS Threshold to 2347 for both bands.  If that is insufficient, try disabling (uncheck) AX Mode for 2.4Ghz in Advanced... Setup... Wireless Setup.

View solution in original post

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