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Forum Discussion
RBS850 satellites lose internet and gateway connectivity several times per day
I have been a satisfied Orbi AX customer since March (RBR850 + 3 RBS850 satellites, satellites are 30-40 feet away or on a different floor from each other). My Comcast modem is in bridge mode and th...
I will add to this that I have been seeing one issue with a Mac Book Pro 2018 only while in the living room.
I'm noticing with a wireless Mac Book Pro OSX 10.14.6, No AX support, only up to AC.
One thing I'm noticing with this laptop, if I sit in the downstairs living room, this room is mostly in between the RBR that's upstairs on the 2nd level and a RBS that's in the basement at the opposite end of the house. The living room is on the main level.
When sitting in the living room, my mac book pro keeps disconnecting from the wireless signal. Today was pretty bad as about every 2-3 minute the wireless icon seen on the laptop, would disconnect and cycle thru as it was trying to reconnect. I noticed also that after a few disconnects, the wifi icon would not reconnect, and I would have to manually select the SSID name to get it to connect. This behavior was seen on prior v32 version of FW as well. Odd thing is is that this disconnection with the laptop fro the SSID only seems to happen on the main floor in the living room.
Changing from 64 to 2347 for CTS seems to help some however still saw a few disconnects while in the living room.
So I turned off the RBS in the dinning room thats nearest the 1st gen NEST in the bedroom one all away. Leaving the RBS down in the basement enabled which is mostly at the opposite end of the house from where the RBR is up on 2nd level. So far I haven't seen any disconnections on the mac laptop. I'm wondering if there is some form of wifi over lap with having two RBS connected and the mac book being in the middle of this signal between all 3 sources that the mac can't make up its mind on which one to keep connected too or there is something else going on when all 3 sources are running.
I have sent this off to NG for reivew.
Wanted to update this from last nite. I got up and sat in the living room with my mac book and have not had 1 disconnect with it fron the system.
Removing the 2nd RBS seems to have fixes this. Wondering if placement and wifi overlap with 2nd RBS is causing mac book to loose the connection. I'll turn on the RBS again and test again to see if problem comes back.
As in other recent post... double check to ensure you dont induce EMI through lamps, ceiling fan lights, or other LEDs which may not be properly shielded. Just something to consider.
Chuck_M wrote:As in other recent post... double check to ensure you dont induce EMI through lamps, ceiling fan lights, or other LEDs which may not be properly shielded. Just something to consider.
For others, this is Chuck_M 's post. I do have an LED lamp that was installed around July 22, very close to this problemmatic satellite's location. This may be the answer and explanation of why suddenly in July I started having problems. I'll do some experiments and report back in 1-2 weeks with conclusions...
One thing to consider: There are known cases of Electro magnetic interference (EMI) due to unshielded (cheap) LED lights and other electronics... That may only be on at certain times/conditions. Perhaps something like this is contributing to your issues.
Do you have any LED lights, ceiling fans, etc that may be on during failures?
Will be very interested in the results of your tests regarding any EMI...
You can shield problematic ballasts with aluminum foil if that turns out to be an issue.
Please keep us informed and good luck!
Hey, checking in on this to see how things are going for you?
Mikey94025 wrote:
I do have an LED lamp that was installed around July 22, very close to this problemmatic satellite's location. This may be the answer and explanation of why suddenly in July I started having problems. I'll do some experiments and report back in 1-2 weeks with conclusions...One thing to consider: There are known cases of Electro magnetic interference (EMI) due to unshielded (cheap) LED lights and other electronics... That may only be on at certain times/conditions. Perhaps something like this is contributing to your issues.
Do you have any LED lights, ceiling fans, etc that may be on during failures?
I have 3 RBS850 satellites. One of them was this one that lost connectivity regularly and it was near the LED light. I turned it off completely and ran just with the 2 for a while, did not get to trying to experiment with moving it to different locations or trying to shield the LED light because another of my RBR850 satellites started exhibiting the same problem of periodically losing connectivity. This other satellite is in a different room and a different floor of my house from the first one.
I at first had an RBS50 sitting right next to this second problemmatic RBS850 so I moved it 4 feet away, but that did not fix the problem. I now have the RBS850 with nothing else within 3 feet of it and no LED lights anywhere near it but the connectivity problem still occurs. So for now I have 2 of my 3 RBS850 satellites turned off because of this issue.
The third RBS850 I cannot turn off because I am also using it as a wireless access point to my wired devices. Fortunately it does not seem to ever lose connectivity like the other 2 satellites. At this point I have stable network so I'm just hoping that some new Orbi AX firmware will magically fix this issue and I can turn these other satellites back on.
One thought is that my house is adequately covered by just the one RBR850 and the one RBS850. They are at opposite ends and different floors of my house. It may be that interference occurs when these extra RBS850 satellites are too close to one another and that causes the connectivity issue. Note that I had the same number of RBS50 satellites with my RBR50 and did not have this problem.
If I get really bored I may try to turn on one of the RBS850s in my garage and see if it runs fine over there. That is the only location I can think of that would put it as far from the RBR850 and RBS850 that are powered on right now. So if it works in my garage then that adds further credibility to the interference hypothesis.
Mikey94025 wrote:I have 3 RBS850 satellites. One of them was this one that lost connectivity regularly and it was near the LED light. I turned it off completely and ran just with the 2 for a while, did not get to trying to experiment with moving it to different locations or trying to shield the LED light because another of my RBR850 satellites started exhibiting the same problem of periodically losing connectivity. This other satellite is in a different room and a different floor of my house from the first one.
I at first had an RBS50 sitting right next to this second problemmatic RBS850 so I moved it 4 feet away, but that did not fix the problem. I now have the RBS850 with nothing else within 3 feet of it and no LED lights anywhere near it but the connectivity problem still occurs. So for now I have 2 of my 3 RBS850 satellites turned off because of this issue.
So do you still have the RBS50 running? Ya, 4 feet is TOO close between RBSs. 30 feet or more. I would turn OFF ALL RBS50s and just run the RBS850s. I would turn them all off and use just one, then graduate adding RBS850s and see what you find.
What is the distances between the RBR and RBS at there normal positions?
The third RBS850 I cannot turn off because I am also using it as a wireless access point to my wired devices. Fortunately it does not seem to ever lose connectivity like the other 2 satellites. At this point I have stable network so I'm just hoping that some new Orbi AX firmware will magically fix this issue and I can turn these other satellites back on.
One thought is that my house is adequately covered by just the one RBR850 and the one RBS850. They are at opposite ends and different floors of my house. It may be that interference occurs when these extra RBS850 satellites are too close to one another and that causes the connectivity issue. Note that I had the same number of RBS50 satellites with my RBR50 and did not have this problem.
If I get really bored I may try to turn on one of the RBS850s in my garage and see if it runs fine over there. That is the only location I can think of that would put it as far from the RBR850 and RBS850 that are powered on right now. So if it works in my garage then that adds further credibility to the interference hypothesis.
FURRYe38 wrote:So do you still have the RBS50 running? Ya, 4 feet is TOO close between RBSs. 30 feet or more. I would turn OFF ALL RBS50s and just run the RBS850s. I would turn them all off and use just one, then graduate adding RBS850s and see what you find.
Sorry, I can't do this because I need the RBS50 for my Nest controllers. The RBR50 network is completely separated from the RBR850 network (they each connect to my upstream Comcast router with Double NAT - It works and I don't care since I do it correctly). I can't force my immediate neighbor to move their wireless devices further from my RBS850 satellite, so similarly there's only so much I can do with my own RBS50 satellite.
I'm done experimenting any futher with these RBR850 issues and will leave things as they are for now. It's stable (finally) and I don't need to figure this out anymore.
Ok, though having the RBS50 in close proximity to the RBS850 maybe a cause of problems.
Hopefully NG can get the NEST problem fixed. :smileyfrustrated:
